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We have Session manager connected to SIP trunk provider (without SBC). We have problem with about 10% of incoming calls. Calls are dropped after 32 seconds, after the call is successfully established. I have investigate this issue and this happens, when Communication manager sends 200 OK...

After upgrading to 1.3.5 on 16xx phones the Call Log is not displayed correctly, the last call is not displayed but the previous one is. Is this a bug ?

How to configure two different ringing pattern (for internal and external calls) on 9608 and 9611 phones? Running system is CM6.

We have AAstra connected with CM 6.1 over ISDN PRI and this CM is connected to SM 6.1. AAstra is using CM as gateway to SIP public network over SM. Incoming calls from CM and public network works OK. Outgoing calls from AAstra to CM are working OK. Outgoing call from AAstrato SIP public network...

We have CM6 (s8300d/g450) and SessionManager 6.1 sp1. Calls beetwen CM and SM are working. I have set SIP user on System managare,synchronize CM and System Managare, what else do I have to do, so I can see feature button on 9608SIP phone?

Can we use IP500 phone30 expansion module on IPO 406 rel 4.2?

Hi, Customer has S8300 G700 running CM 5.2.1 sp3. When any IP phone (1608,1616,4620,9620) receives call (internal or external), call can be answered by any key on dial pad of the phone. Where can this be turnd off?

We installed AES 4.2.3 to CM 3.1.4. Everything is working, but when we reboot AES server and when system is up and running, AES does not remember password for CTI link. Did we forgot something or is it a bug?

I`m new to Sun. We have Sun Sollaris 10 on netra 210 runing CMS 14.1 with two interfaces, one is connected to Avaya PBX (link is fixed to 10Mbps HalfDuplex, because this C-Lan hardware on Avaya PBX is old card and it does not support any other speed) and second interface is connected to LAN...

I`m new to Sun. We have Sun Sollaris 10 on netra 210 with two interfaces, one is connected to Avaya PBX (link is fixed to 10Mbps HalfDuplex, because this hardware on Avaya PBX is old card and it does not support any other speed) and second interface is connected to LAN. Till couple of days ago...

Customer has CM 4.0.1 S8300 G700 and SES 4.0. They want to use video phone (it is not Polycom), witch is capable to connect to PBX with h.323 or SIP. Now they do not have any video license on CM or SES. Witch video license they need to connect this video phone to CM?

We have on main site S8300 G700 CM 2.2 and on remote site S8300LSP g350. When call is made from remote site to main site we are experience poor audio, but when call is made from main site to remote site audio is good? QoS is done on CM and switches from both sides. Any idea where to look reasons...

How can we delete messages from External call log on analog phone 9103 and Definity 9 system? Smovk

We have two major isues with IPO PhoneManager. 1. We have problems with calls in PhoneManager. Agents are using PhoneManager in agent mode. When call comes agent is able to answer it. When call is complete, call is disconnected, but on PM this call is put on hold (see attached files). If agent...

Hi, Can someone help: Customer has 2 hunt groups (A and B) with same agents. This two hunt groups has different public DDI numbers (two different services). For this two Hunt groups customer has 4 ISDN BRI lines (8 channels). Their wish is to have maximum 6 calls per hunt group, so they...

We are using ipo 406v2 4.1. and phone manager pro 4.1 in call center, agents are receiving calls to digital phones 5410. IPO software is same as phone manager. We are having problem with incoming call on phone manager. Agent answers call and agent can see active call on phone manager and on...

We are planning to install CMS 14.1 on CM 3.1.3. Problem in System parameters features CMS <app mis> is that we can not select CMS version 14.1. Available options for CMS are up to R13.1 and no option for CMS 14 or 14.1. Will we resolve problem if we upgrade CM 3.1.3 to 3.1.5?

We have elevator with emergency analog phone (built-in phone). Problem is when call from this emergency phone (7935) to receptionist (7212) is is answered and then receptionist hang-up phone. Then emergency phone (built in elevator) stays off-hook. Then dial tone is received on emergency phone...

Our customer has several CORs with differed privileges for outgoing calls. They use All-Toll restriction for outgoing calls. FRL for all COR is same and all FRL on route pattern are same. COR 10: Restricted Call List set to n and Unrestricted Call List: 1 COR 20: Restricted Call List set to n...

Hi everyone... We have CM 4.01 running on Avaya S8300. On comptures we installed Avaya Softphone 5.2 software and we would like to integrate this with Lotus Notes... Any ideas what do we have do to, that this will work??? Thank you for quick answers. Smovk