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I'm new to the Cisco Router/ Call Manager world. If you don't have enough PVDM's in the route, will that cause a one-way audio issue. I know I need to add PVDM's to the router we're using, but just wanted to know if having a lack of PVDM's will cause a one-way audio problem. I'm able to 4...

I'm trying to program business hours and after hours time of day routing. during 8-5p I want the callers to route to a specific extension. After 5 and before 8, I would like them to route to a different extension. I know I need to utilize Time Periods, Time Schedules, Partitions and Calling...

How do you set up an extension to display the phone number of received calls. I've set LWC option, set log external calls to Y, the station has console permissions. What am I missing? We're on CM 1.2. Thank you for any help in advance.

Has anyone else created the following? What I would like is a group pickup button that when pressed will pickup the operator phone, but that's it. I need 7 or so extensions with this button, but it would only pickup the operator's extension. Right now, I have it set up so that the 7 users and...

What solution should be used when receiving the above message? Do you need to add another circuit? Compress calls? I'm looking at the Cisco documentation and it references the AAR table. Any help would be greatly appreciated. Thanks.

We have agents that are logged into a queue and after each call, the phone is auto-logging off the agents. Anyone know what setting could be set to do this? We DO NOT want the agent to be auto logged off, shoot, its hard enough keeping them in their chairs to answer calls as it is, we don't...

We have a phone (lobby phone) that was configured to ring to another extension as soon as you pick it up. (not sure of how it was done, we had a vendor program it) I think the phone that performs the hotline type dial isn't functioning properly, so I want to replace that phone. When I do...

Does anyone know how to set up voicemail so that when you delete the message, it deletes right away. We're having issues with users deleting voicemails, but it still says their mailbox is full. I've gone into the settings tab under Message policy and tried it with it enabled and disabled. Any...

I have 2 stations that are not passing the CLS data. The recording piece is fine, but the CLS data is not showing up when I do a query. Other agents are fine. Any ideas on what it could be? We're on 8.9, total recording solution.

How do you set up an intercom on a Cisco phone system? We're using 7961's. Right now, I have the extension set up as an intercom extension and she can hear me, but I can't hear the other side. Any suggestions?

Having an issue with an executive zero out option that was set up. If you dial any one of the administration numbers, it is set up to zero out to 6212, which points to coverage path 9, which inside has c1 as the first option, attd as the second option. When I dial any one of the extensions and...

Hello all. I have a question. I've called NICE for support but haven't received a call back, so thought I would throw it out here to see if anyone would know what to do about the following error: Error: ADIF3 board 1 - DSP 0 error (760) Again, I'm waiting for a call back from NICE, but would...

I have a few agents that i'm not receiving the data for. I looked at the Logger Definition Tool and the extensions are labeled in there. I also looked at the AVAYACT server and the extensions are devices in there. I thought it might have had to do with permissions but i'm not so sure. It's...

Having a slight problem. My normal range of DiD's are 8200-8599. I'm in need of additional DID's and of course I couldn't get the same range. I was able to get 2200-2219. So I changed the dialplan analysis so that 2 was now identified by ext (instead of fac, etc.). I also added 2200 in the...

I'm receiving a message stating: No call records for the day List of Switches not having a Call Record in the last 24 hours: Crooks Road(2) ->7/20/2006 1:35:00 PM I thought it might have been because I needed to archive. DId that and still receiving the message. Any thoughts? I have another...

I had to retrieve a call from an old tape and followed the procedures as I have other times, but when I put a tape back in the drive, it will not start archiving. Any suggestions?

All of a sudden, I can't hear the recordings whether i'm trying them local or through the rap units. Any ideas/suggestions are very much appreciated. Thanks. We're on 8.9 recording with CLS.

I have the following issue: I have an 800 number which rings to a DNIS of 8388. I have this setup as a bridged appearance on 8342. The call rings in fine, but the person is unable to transfer the call to a different extension. Any help or ideas appreciated. I am on a G3si. Thanks.

Prior to upgrading, I used to be able to disp integrated-ann-boards and see how much time was allocated for each announcements. Since we've upgraded to CM 1.2, I only see the total. Does anyone know of the command to see how much time is allocated to each announcement? Please advise. Thanks.

I am having the following issue. I've set up an 800 number that rings to a 4 digit DNIS on a Definity G3si. I've set up the vdn to be 8388 and point it to vector 1. I test the 800 number and it rings to where I want it to, but it doesn't display the VDN name so that the called party knows...