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Hi to all readers of this group, I've just had an upgrade to 9.3 from 9.1 on a system with primary & backup servers. This upgrade involves replacing the exisiting 4U (white/cream) servers with some new 2U (Black) ones. This means I now have a pair of Aspect 4U servers spare. If anyone is...

Hello All, I've recently starting working with an Aspect Callcenter, having worked with Avaya products previously. I'm still finding my feet, but I can translate my experience on most things (or wing it anyway!!) I have a system with a lot of announcemnets and was wondering if there is a way...

We have a problem as we are replacing our old Windows MQ server with a shiny new one. The client app remains the same on a Solaris platform. We thought it would be as simple as copying all the configs over and away we go, but we are getting an error of "2035 MQRC NOT AUTHORIZED". It seems that...

Hi everyone, I have a system running MQ client 5.3 talking to an MQ Server 5.3. The client uses this MQ environment variable:- MQSERVER=Auto-Initiated/TCP/'xx.xx.xx.xx(port)' That all works fine and as been for a number of years. I've now been told by the powers that be that the server must be...

We use IP agent in telecommuter (dual-connect) mode. Users can therefore work from remote locations such a home, another site etc as long as they have IP access, however small the bandwidth. They have to enter a destination phone number they want teh voice path to be carried over. Is there any...

We're running an ACM 1.3 system with 2*S8700 in nulti connect - i.e. we have a traditional style center stage system with fibre from the SNI's to each EPN. We recently re-addressed our servers but when I 'list node-names ip' I can see a 'procr' address that is the previous active server address...

Can anyone help me? I'm using a CTI link for a dialler system and the call instantly gets dropped if their are no agents available. The dialler passes the details for the outbound call to the MAPD and the call is placed. If the switch sees it as answered then it's passed to the following vector...

I'm posting to this list as I have a total mystery that I have been working on for days, and still have no solution. I have an S8700 setup (upgrade from G3R) on ACM 1.3.2 with latest superpatch. I also have a Concerto Unison 6 Dialler, using softdial via CVLAN on MAPD (version 8.0.2). We have...

I've had a problem develop on my CMS server (v9) and whenever I try and log in to Centrevu teh connection is dropped, or from the windows client I get Invalid Login. If I log onto the console as root and ty to su to a cms user I get the error 'No Shell' all the users are set correctly in the...