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My Call Pilot Desktop Messaging 2.5 is working fine with my Novell Groupwise 6.5.5. We will be upgrading to Groupwise 7. I already know it doesn't work with my Call Pilot. What do I have to do (put in a patch...buy the latest amd greatest) to the Call Pilot. Thanks.

Hello everybody. Here is my situation: 355-4357 is dialed. I this built as ACD DN, i.e.34357. Trust. It is 5 digit dialing in the the Option 81. I have Q NCFW to the "real" ACD Q 31044 where 7 agents reside. Here is what I need to happen in the following scenario: Of the 7 agents, 4 are in...

Does anyone know what happened to this site? It was great! Is there a new address? Any help, thanks!

Does any know the programming procedure for a ASA/DSS to act as a mini ACD?

Hello all, Here's my problem. Have a Norstar MICs 6 version 30BwE02 NAT with Norstar NAM 4.0.04A. Calls come in and go to CCR tree. If caller presses, say "3" to go to a scheduling desk, the caller wraps back and gets the main CCR tree HOME greeting. If a caller dials the extension...

Hello all, I am going to have to upgrade a Norstar D1T1 0x32 to MICS 6. Also have to upgrade the associated NAM voicemail from Rls.1 to Rls.4. Any tips? Any sugesstions where I can go online and get some documentation? Thanks.

Hello all, Here's the current scenario: 1.DID 555-5000 is dialed 2.Call comes into my Option 81, Rls. 25.40, PRI T-1 card. 3.Call goes to dummy ACD DN 5000 which is NCFW to DN 4020. 4.DN 4020 represents 1st analog port of 24 ports on Lineside T-1 going into DAISI IVR. If the DAISI goes...

I've got a customer who says that their biggest customer claims that when they call my customers 0x32 that they get answered by CCR on NAM voicemail, but that they can't dial anyone's extension number. I'm saying its their biggest customer's phone system not the 0x32. But has anyone else had...

I'm going to be doing an upgrade on an Option 11C on Mon.3/31/03. Going from a RLS 23 to RLS 25. RLS 25.40 I think. Anyway, all of the goodies should arrive from the vendor tommorrow,including,I'm told, all of the documentation to do this with. A friend of mine loaned me a PCMIA card to do the...

I've been asked to add a bunch of NPA's to a Norstar 0x32 Rls.4. I'm a Nortel Merdian Option person and know all about BARS/NARS. But on a Norstar? I've installed plenty of them, but never had a request like this. Help somebody.

Problem: On a Norstar 0x32 : When DID 616-7131 is dialed from the outside world to the station, if the station is idle, it rings 4 times (the prescribed amount in the forward no answer/forward delay = 4 rings section of the stations programming) then is answered by an Octel AA. If the main...

I don't understand what the "loop" is in the TN number of loop-shelf-card-port. I get the part about shelf, card and port. but not "loop" I'm guessing its nothing I can "see". Someone please explain? Thanks.