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Hi, We are running IP office 2.1.12, vmailpro 2.1 I have auto attendent turned on for when someone calls our main line. However, I need to change the menu layout temporarily. Where do i change this setting to make it refer to the new menu setup? in Vmailpro client, under users, i have one...

hi, my boss wants all his calls to be forwarded to his assistant. he wants his assistant to see the caller's id pop up in phone manager so that the calls can be screened. how do i go about setting this up? we are using ip office 2.1 thanks, jen

we are having a problem with our voicemail system. On of my users has informed me that they are not receiving all their voicemail messages. She had left herself 2 messages as reminders, but never received them, and did not receive a voicemail from a caller who claims they left a message. After...

hi, we have UNLIMITED licenses for PhoneManager PRO, can anyone please direct me to the manual of how to direct dial with from outlook using this? thanks, Jen

one of our users is having a problem access their voicemail. in the middle of retreiving a msg, the call will drop and the display on the phone will show *17. has this happened to anyone? do you have any suggestions? Thanks, Jen

Hi, Our receptionist phone shows the letter H on it, where it usually show G. Can anyone tell me what these letters mean? Thanks, Jen

hi, we are running ip office manager 4.1. we have our incoming calls setup for an automated attendent. sometimes when someone internally calls the receptionist desk it gets routed to our automated attendent fall back, which is our dispatch dept. this happens at random. has anyone else...

hi, i just upgraded to phone manager 2.1.12 on my terminal server. When i want to see if someone in my speed dial is on the phone usually a red X appears by their name, however this is not happening even though i know they are on the phone. Is there a configuration that i missed? is there any...

hi, When upgrading to PhoneManager 2.1.12 from 1.3.10 the following error msg appears: “Your license on the switch has been changed to Pro. The applications has been reconfigured.” any ideas? Thanks, Jen

We created a database in access. only one user has a problem opening the database, everyone is able to access with no problem. The error message that the user receives when trying to open the database is: The Microsoft Jet database engine cannot open the file (file path). It is already opened...

hi, i need to bring my citrix server out of its workgroup and into the domain. does anyone know of any problems or issues this may cause? Thanks! Jen

Hi, In any MS Office application (Word, Excel, etc.) i do not have the option to post to and Exchange folder. To recreate the steps to see what i am referring to: Open Word | File | Send To| Exchange Folder. The last step "Exchange Folder" does not appear. How can i get this option...

Hi, I have Exchange 2000, ArcServe 9 on Win2k Server machines. I have no problems backing up the mailboxes. However, when I try to restore a mailbox for testing, I get an error E8601 Failed to connect agent (Agent=\\backupserver\dbaxchg2)EC=DBagent does not exist The job crashes. ANy clues...

my citrix user is connected to a shared color printer - HP deskjet 5550 series. The user is able to print black and white jobs but is unable to print in color. does anyone know why this would happen? do i need to install the driver on the server? if so how do i do that on citrix? Thanks! Jen

Hi, I have a metaframe Xpe server farm. Which currently only consist of one server running windows 2000 service pack 2, metaframe Xpe. I have published a test app within server farm, but I am unable to connect to published app. The app appears in browse list when a dedicated connection is...

hi, When users try to log into an application on nfuse, they receive this msg. "cannot connect to citrix server. no citrix server is configured at the specified address" Can someone please help me fix the problem? Jen