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We have had some executive phones with the following setup for a few years, and now are starting to see problems. Any suggestions or experience with this issue? Our executives have 7962G phones. The phones are powered via PoE from a 3560 switch. Each phone has a 7915 expansion module...

We are in the process of determining what metrics may be the most valuable to present to our CIO to represent the overall availability and performance of our networks and applications. We currently report on uptime for our data network. I know I'd like to include uptime and MOS scores for our...

Is anyone running VoIP phones with good quality for remote workers without using a VPN or IPSec tunnel to do it?

We are running Unity Connection 7.0 and recently upgraded from UCM 6.1 to UCM 7.1. After the upgrade, the message waiting indicator light is not functioning on any of the phones, but they all worked prior to the upgrade. Any ideas on what settings I should be checking? Some of our phones...

Is anyone running NICE 8.8 with Nortel Contact Center 6.0? We are running Succession 3.0 on the PBX, NICE 8.8, and just upgraded from Symposium to Contact Center 6.0. The logger seems to be working, but calls aren't being recorded. Any ideas? The expert usually in charge of this is on PTO...

In our old Nortel phone system, we had a feature called incoming digit conversion. If I had a PRI that was bringing in 4 digits, I was able to convert those digits to another extension for routing purposes. The system did this by creating a table converting extension x to extension y, and then...

We are currently in the pilot phase of a Cisco Call Manager implementation that could affect hundreds of remote locations. The pilot is using a single cluster (1 publisher and 2 subscribers). So far, I'm finding the configuration to be stupidly complex. Can you tell me how you like your...

Is there any way on an Option 11C to use CDR for a single extension or phone? I do not have a buffer hooked up to this system since we do not normally use CDR functionality at all. However, we are repeatedly getting calls that disconnect on answer an nothing shows up in the caller ID. I'd...

I'm trying to move outbound service to a PRI. Everything is working (long distance calls, toll-free calls), but local calls. When callers try to call locally, the PBX is only sending the first 7 digits (should be 10). Anyone know where this setting is? The RLI looks normal.

What kind of readerboards are people using with CCMS 6.0? I'm about to upgrade from Symposium, and if I'm going to invest I'd like to do it in the right technology. Anybody have something they love?

Trying to move services over to a PRI. When calls are placed, there is an IDC table pointing calls to 8000 to 7236. I get this message when the call is rejected. The LDN field is populated. Any ideas? DCH 8 UIPE_IMSG CC_SETUP_IND REF 00007586 CH 8 16 TOD 8:30:30 CK B36817E1 CALLED...

I currently have some numbers coming into my main location (option 81C) that I need to DCFW to another site over a tie line. The calls are coming in on 3 toll-free numbers. The carrier is passing DNIS digits that match my programming in the 81C. However, the extensions built in the 81C won't...

I recently moved my services from analog central office trunks to a PRI circuit. Inbound dialing works fine and most of the outbound service works, but I can't seem to get long distance calls through. We do insert 1010288 to ensure that calls go to our long distance provider, but callers get a...

we currently use the following command in some router configs: clock summer-time mountain recurring Since the dates for daylight savings time are changing next year, will I have to upgrade to another IOS to continue using that command? Just curious if anyone else has talked about this yet.

I'm trying to configure the controller port on a cisco 2801 router with a VWIC2 card. What needs to be configured in order to see the controller ports on the VWIC? It seems like there is configuration that needs to take place before there is even a Controller T1 0/0/0 interface available. Any...

I have a PRI circuit that is up and tested. I'm trying to move DID service to that PRI, and when calls are placed, they hit the Option 11C, and the DCH messages reflect the following. Any ideas what to check? I have already tried toggling the SERV messages on and off with no improvement. DCH...

Can anyone tell me how to calculate the number of simultaneous conference calls we could have at one time on an Option 81C?

We had a PRI circuit added to a location today. A test DID number was set up. The last 4 digits of the number are passed to the PBX. We configured the last 4 digits on a set and tried test calls, but the PBX keeps rejecting the calls, indicating "unassigned number". My config follows. Any...

Our Cisco guru is out this week, and I have an analyst who needs me to send him the following information ASAP: From a Cisco 2980 switch (CAT-OS) I need the mac address table and the counters. Can anyone help me out with the command to retrieve the information?

I know this is pretty basic, but I can't seem to find the setting anywhere. I built an ACD queue for reporting purposes. There is only one agent in the queue and when calls come in, her phone beeps once and the call is automatically presented. Is there anyway to set it up so she has to press a...