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Can anyone give me a link or details on how a IP phone call is handled start to finish in a Communication Manager? I am having a problem with voice packet being dropped over a Cisco backbone, and trying to sort out the issue as Avaya or Cisco. Thanks

Has anyone taken the 640-811 and had the Drag and Drop question regarding routing protocols? It ask to match characteristics to the protocols. Here is what I have: RIP -uses hop count to determine best path -has max hop count of 15 -has default admin distance of 120 IGRP -has max hop count...

I am running R8 on a G3r. I have connected to another PBX using udp/aar using PRI. In my route pattern, I am deleting 3 (the number of digits used as the UDP code) but the switch is deleting 4. I have confirmed this with a PRI test set. My extensions are in the 8xxxx and 3xxxx ranges. In...

If I have two Intuity systems networked digitally, Is it possible to ONE broadcast message that will go to all subscibers on BOTH machines? Thanks

I have an R8 definity that is tied to another PBX. I have a udp code for extensions 1xxx. We have many technicians that perform AMC's etc, so I do not want any one else who maintains the switch to accidentily assign a 1xxx series as a local extension. Is there a way to prohibit the addition...

We are running bcms and are thinking of upgrading to CMS. I know nothing about CMS, but am interested if anyone has a power-point presentation or link that has some non-technical literature. I wan't to know what benefits I will get with the upgrade. Also, does anybody know how to login an...

I have a customer with a g3r that has a remote EPN cabinet connected via DS1C's. Music on hold at the main site, none at the remote. Is this possible? Thanks

I have an R11 switch. Is there a way for phones with bridged appearances not to be able to pick up on each others calls once the other phone is on the line? I think exclusion will work but that requires a button. Thanks

I have a customer who reports: ......clicking sound/conference message that I get on my phone. I get a clicking sound (like a disconnect) and at the same time, I get the word “conference” on my display. This is on an r10 with PRI. Happens on multiple phones.

I have a customer that is experiencing toll fraud from a dial-around service. Basically, the perp. dials an 1800 number, than an international number to get around ARS/ COR. The 1800 number changes constantly, so it is not possible to restrict a specific number. I was able to find the...

Does anybody have the steps to access the IP 600 thru a network connection with ASA? Thanks

I am getting an error message, "Invalid Signature" when tring to install a 4602. I am using 1.7 firmware on the phones, (have also tried 1.6) on an R11 definity. I have tried other 4602's with no luck. All other phones work fine. IP Boot test runs fine as well. Any ideas?

I have a an attendent console. When she transfers to a hunt group, if nobody answers, it will ring back to attd. What timer would this use? Thanks. (R11 prologix)

Has anybody experienced power supplies failing in the LX machine? I have had two in a week crash due to faulty power supplies. Both are on a UPS, and no other power issues in the buildings. Just wondering if it was coincidence or if there is a bad lot of these things.

Does anybody know what the status LED's on a 2313 indicate? I have looked thru doc's with no luck. Thanks

Does anybody know if there is a command to test what processes a number goes thru after being dialed? I know I can do a list trace, but I would like to see before hand if I dial xxxx, what ars matching pattern, route and trunk group it is routed out. Thanks

Does anybody have any ideas how to set up paging across a dcs using PRI? Thanks.

I have an IP phone with coverage: Terminate to Coverage Pts. with Bridged Appearances? n Point1: r39 Rng: 4 Point2: h1 Rng: Point3: Point4: Point5: Point6: It will not follow the remote coverage point...skips to point two. Any...

I have a customer (g3 si v 11, eCas) who would like the ability to track calls thru cdr with account codes on Incoming calls. I know I have the ability to enter account codes before I initiate a call, and that is passed thru CDR to the eCas, but can a call be tracked on incomming or in the...

Does anybody know what the recommended ethernet options are for the CLAN and Medpro boards on a r11? I cannot find any docs on what Avaya recommends. I currently have my CLAN at 10/half and Medpro 100/full, which was @ r9 according to one avaya engineer, correct. I have a hunch that may not...