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Hi, I´m not an experteese of solaris programation. I will appreciate if someone can help me creating a script which put some solaris system files in a Windows directory through ftp protocol, and then repeat the operation every 10 minutes. I've tryed this one but doesn't work: ftp -n...

Hi, Anyone knows if exist an ODBC version to connect with the CMS in 64 bits? I would like to install it in a Windows 2008 Server and SQL 2008 Thanks

Hi, I have a system R9.5si with duplicate processor (in 01A/01B) and I would like to install a new EPN (J58890N) to be the 02A. My questions is how many Expansion Interface boards do I need. For sure I need a couple (from 01A to 02A) but I am not sure if I also need a couple more for 01B to...

Hi, I would like to configure Dial buttons in a user and that user will introduce the numbers from the telephony terminal. Acording the documentation "This action (Dial Button) is used to dial the number contained in the Telephone Number field. A partial number can be enter for the user to...

Hi, I receive this message every time I try to listen a recording. Someone know what it means and how fix it? Thanks.

Hi, I'm exporting the Comparison Report (Integrated Report) to html with a script. I have some thresholds configured in this report. Is there a way to export the thresholds to the html page also? I mean the threshold colours. Thanks.

Hi, i'm trying to synchronize a Definity R9.5 with the ASA option Time Synchronize but always anwers this message: Task "time synchronization" failed to set the system. Is there a problem with this versión? Regards

Hi, I'm trying to create a script for the real-time report Graphics Call Profile which saves it to a html file. What I do is execute the report and in the "Save as HTML" I add an output HTML file, but when I accept it gives me a Windows error. That it happens to someone? I tryed it with a CMS...

Hi, I would like to know if someone has added an Ip Trunk in a Definity R9.5. I think this is possible to do but I'm not sure. And also is possible to join the Ip trunk from a Definity R.95 to a CM S8710? Regards Alberto

Hi, I would like to know if is there a way to make only once the initial configuration (extension, password, gateway and audio options) when I change the user in the same PC. For the first time when I log in as Administrator I make the initial softphone configuration, and then when I log with...

Hi, I have a couple of analog extensions which suddenly stop to work. I changed the rack cables and still don't work. Is there a way to make a reset only to the analog board? Thanks.

Hi, Is there a way to export a report to excel and then we can operate with the data? When I export to excel it shows the report like a image and I can't operate with the data. Thanks.

Hi, I'm experimenting with Crystal Report v.11 an CCC v.5.0.30. My extensions are 3 digits long. I create a new connection in CR to the ReporterAgent ttx file and it's fine, but when I choose a Database File the content is empty, I mean, all Database File are empty. The ttx file has a "Date...

Hi, I'm upgrading the Admin Suite and after detecting the previous version during the installation process and copying the files, pops me up a window asking for the Disk:1. Anyone know what is it? First I trying it having the Suite in a Stick Memory, but then I tryed it from a CD and it stil is...

Hi!! Can anyone tell me the steps to updrade the Core Firmware to a Ip Office 500. The current firmware is 3.2 and I would like to upgrade to 4.1. The documentation is a little bit confussed about it. Thanks.

Hello, I'm trying to change my Monitor Password in Security Settings, but when I introduce the Old Password and the new one the 'OK' button is not marked. I don't remember to change the Monitor Password previously but in fact the Old Password doesn't seem to be the usual. Is there a way to...

Hello, I programmed mouths ago and Ip Office 500 with VMPro and now I'm not sure about I chose the best way to make a call flow. What I wanted was so simple as when the customers call a phone number it should first gives the welcome announcement and then queue the call in a hunt-group. If no...

Hi, In that report I have near a hundred of I/C Lost calls,which I suppose it means abandon calls. But the problem is that the Longest Call Lost and Average Wait (Lost) is 0 or very low values. I've tryed to make abandon calls to this service and they are added to I/C Lost calls, but the...

Hi, I would like to know what Tsapi licences my system has. My Tsapi is Release 1.3. How can I see it? Thanks.

Hi, I have a question about my hunt-group queue processing. When the call is queued first the caller hears the first announcement. After this I have added MOH for 20 second and then repeat the same announcement continuously. My problem is that after the call is waiting 60 seconds in queue the...