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  • Users: scubaboy
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  1. scubaboy

    Collecting IVR information during a transfer

    My customer would like to begin using screen pops and a few other features that will require us to identify a caller before the agents answers the call. Normally we would use CLID or an IVR session to get the customers account number into Symposium. In this case CLID is not effective because...
  2. scubaboy

    Can I get caller ID on a DTI?

    I know that Caller ID is available with a CLID analog line card and with a PRI T1. But is it available with a DTI T1 with inband Caller ID? Jason
  3. scubaboy

    Symposium Scripting Issue

    I have a customer that has Symposium 4.2 with CCS 100 and 200 software. Their ACD agents receive calls on their In-calls key for an 800# that is used by people trying to establish new business. Every agent wants these calls because they are "MONEY" calls. So we want to evenly...
  4. scubaboy

    Customize Class of Service

    I need to set the COS to unlimited password expire. I know how to set up the virtual modem on the NAM, but I do not know what do after this step. What software do you use to connect to the NAM?

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