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  • Users: 5er
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  1. 5er

    ACA Long Message

    I just started at a new place last week and have run into a problem I have no exposure to yet. My phone rings every so often and the disply reads "1154 ACA Long". After doing some research, I have disovered the this is the Automatic Circuit Assurance feature in the switch. I've followed the...
  2. 5er

    7940 vs. 7960

    We are currently going through the Beta phase of our VoIP conversion. What are the pros and cons using 7940 phone set and the 7960 other than the obvious 4 extra buttons?? Here are a few we came up with: Future functionality we only have to stock one type of phone We only have to admin. one...
  3. 5er

    RFP process

    Has any one recently completed a RFP for thier AVAYA service provider? I have been tasked in replacing our current service provider with a new business partner or AVAYA direct itself. I have never really thought of putting together an RFP and was wondering if anyone has recently gone through...
  4. 5er

    LWC Message Light

    I have a message light that wont go away. We currently use Definity Audix but I have narrowed the problem down to LWC. I'm assuming someone accidentally placed a LWC message on this phone. Now here is the trick, A. The light is on the agent ID and the agent ID is the DID. The station...
  5. 5er

    Console Coverage path

    Is there a way to add a coverage path to a console attendant? We have a night mailbox using time of day routing but if the oporator steps away during the day, the phone just rings and rings. Any suggestions?

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