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CM Version 2.2 Phones are digital 2402 model and CM5 This is a first for me. Two extensions cannot be removed from "HOLD" by the attendant. The only way to remove them from hold is to wait for the hold-timer to expire. The 2 extensions are not new, have never had an issue before and are set...

Hello everyone. Does anyone know if upgrading GUI files requires a reload or affects performance in any way to the end user? I did an IOS upgrade and forgot the GUI files. thanks in advance POD

How do I know if I am running SIP or SCCP in my Callmanager and Callmanager Express solutions? I am kind of new to this and need to figure out some security related issues in my offices Thanks

Is there any way to send the digits collected in a vector to an email application or address?

I am trying to add all my organizations extensions to the intra-switch-cdr page but can only populate the first 198. It says 198 of 5000 administered but only 2 pages are available to populate. Any ideas on how to administer past page 2? Thanks in advance POD

I am currently using MOH and wanted to know if there was a way to enable three "beeps" instead of silence when MOH is disabled. cant seem to locate any parameter thanks

we have an 8700 and a cisco cm connected via Qsig tie line. is there any way for the 8700 to see any calls coming over this tie line as an internal call? name is passed but the coverage follows external call rules

Can anyone explain to me how to set up aux reason codes by using designated buttons. i do not want to implement for my entire call center, only for two hunt groups. Thanks

I have an Avaya s8700 and Cisco Call manager connected via QSIG trunk group. I am able to 4 digit dial between the two with display, however the Avaya sees any calls from the Cisco as an external call and any coverage path with internal parameters doesn work. any suggestions? Thanks POD

can anyone explain why the agent login/logout report by skill would show some logging out and then logging right back in when i know they did not physically touch there phone and no skill changes were made.

Is there any way for more than one person to service observe the same extension. i have tried testing it and was unsuccessful thanks for the help POD

Does anyone know how to list extensions that are using a coverage time of day table. i know to list extensions using a coverage path is "disp cov sender XXX" thanks for the help

We have two Attendants set up. one day only. we have it set up for the night bell. my question is, while both have ports assigned to them, when i status attendant 1 (principle) it comes back fine. when i status attendant 2 (day only) it comes back disco. do both need to be in service/idle? i am...

Is there any command that can tell me the maximum number of logins the CMS can handle at one time?

I have changed the trunk access code on one of my trunks. the users only use this trunk to dial internal extensions. they currently dial the TAC followed by the 4 digit extension. what i am looking to do is use ARS digit conversion to match any length beginning with the single digit TAC and...

i have a hunt group with no members assigned that has a coverage path on it. the coverage path looks like this: COVERAGE PATH Coverage Path Number: 160 Hunt after Coverage? n...

Just implemented Music on hold and it does not work while conferencing in someone else to a vector that normally would play music. any help?thanks

Looking for an explanation terms middle management can understand thanks

Can anyone shed some light? thanks

how do i hook up a music source using a tn763D? I imagine you cross connect on the 110 but what pairs do I use? thanks POD