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I'm planning a cabling install for a local church and school that will consist of about 200 CAT6 runs. I have received proposals from local installers, and I'm looking for some input on the various brands/systems that have been proposed. One of the vendors has proposed CommScope Uniprise. My...

We have a CS1000 Release 6.0 and sometimes have trouble getting into Element Manager. We can always log in to UCM just fine, then clicking the link on the Elements screen to launch Element Manager ("Element Manager on cs1000ss1(Primary Server)") always takes forever. Usually Element Manager...

On a CS1000 (Release 6) system, is there any way to change the TN type for a prorammed set? We're upgrading our 3904 digital sets to 1140 IP sets, and it would be nice to copy most of the programming from a person's 3904 set to their 1140 set, without building the new set from scratch; that way...

We've recently starting having trouble with My CallPilot. Probably two or three times a week, when users try to log in to My CallPilot (the web-based interface for desktop messaging), they get an error: "Server unavailable (not enough system resources)" My CallPilot is running on a separate...

Does anyone have a link to a current list of approved antivirus products for CallPilot? The previous document was P-2007-0101-Global, "Call Pilot Support for Anti-Virus Applications", however I could not find this document by searching or browsing on Nortel's support site. (I did find plenty...

Our CallPilot DNs are in the range of 770x, while our DID range is 15xx - 19xx. So, when CallPilot dials out (for remote notification or faxes), the number that gets sent to the network for CLID is invalid (i.e. 402555770x -- those numbers belong to some other company). I see that the...

I'm trying to use the BCM Music Manager as the background/on-hold music source. I've uploaded the WAV files and basically got it working well, but the music is SOOOOO loud when it plays to callers on hold. I've tried reducing the volume of the WAV before uploading it, but it seems like the BCM...

How I can upload new firmware to my BCM 50 R2 and push it out to my IP phones? I see the "Force firmware download" button on the IP set properties, and that's great, but I can't find a way to get NEW firmware into the system, so that the NEW firmware is pushed to the sets. I'm sure I'm missing...

We are running CallPilot 4.0, and recently upgraded to SU03. Since the upgrade, any calls to our fax mailboxes play a "Please begin transmitting the fax now" prompt prior to the fax tones. I'm 99% sure that I had managed to turn that prompt off (and that it WAS turned off) before the upgrade...

We're planning a new installation of a BCM 50 using IP phones, and I have a few questions I'm hoping someone can help me with. Ideally, we would like to have IP phones on a separate VLAN from the data network. My understanding, though, is that the BCM 50 itself does not support VLAN tagging...

Looks like our system is on SU01. Do I have to install SU02 first, or can I go straight go SU03? Thanks, Matt

Our office is closed today due to some wonderful snow and ice, and I'd like to forward my phone to voice mail. Unfortunately, we don't have DISA/Remote Call Forward enabled, so I don't have that as an option to use. I do, however, have access to the programming console from a VPN connection...

I'm trying to set up FFCs for park/pickup, instead of using SPRE. I've assigned 7275 as the FFC for park (CPRK). I want to assign an FFC for pickup, but can't find the code to use. PUDN seems to be to pick up a ringing DN, not pickup a parked call. There's a fixed feature code for it...

I'm trying to print the FFC list in LD 57, but I get an error as it's listing the codes. Here's what I'm doing: >ld 57 REQ prt TYPE ffc CUST 0 CODE all It starts printing the codes... CUST 00 FFCT YES ASRC *40 AUTH AWUA ........ but as it gets going, it does this: PUDN PUGR *71 SCH0600...

I'm curious how all of you handle unused mailboxes. We have a fixed number of offices/cubicles and phones here. When someone leaves, we usually just change the name of the mailbox to "Vacant nnn" where nnn is the room number and update the CPND name to match in LD 95. I recently created a...

I'm sure I'm missing a simple checkbox or drop-down choice somewhere, but I've been through the manuals and cant find what I want. Since upgrading to CP 4.04.04, all of our outbound faxes get an ugly cover sheet attached to the front that seems to be generated by the CallPilot server. When...

We're installing some BCM 50s and want to take advantage of the backup to FTP option. It seems to work very well, except I can't figure out how to specify an FTP server on a port other than the default of 21. (I would like to set up an FTP service just for the BCM backups on an existing FTP...

We just had our CallPilot server upgraded from 2.02 to 4.04.04. I tried installing My CallPilot and the Application Builder and am having trouble with both. My CallPilot won't let anyone log in... fails with an "Invalid Credentials" error. I have verified that the settings (server name, VPIM...

We have an Option 11 w/ Succession 3.0 software and keep getting callbacks from our local 911 center saying they are getting hangup 911 calls from our location. When 911 calls us back after a hangup, they say the only call information they have is that the call came from xxx-yyy-1804 at <our...

Has anyone tried (and been successful) installing My CallPilot on IIS 6? We are migrating our web server from Windows 2000 to 2003, which goes from IIS 5 to IIS 6. MyCP is running fine on IIS 5, but when I try to bring it up on IIS 6, I get all sorts of crazy messages about cookies not being...