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Everytime the IP office is rebooted the 9508 phones download a firmware update. It takes about 10 minutes for the update and the phone is out of service until the update completes. Anybody know how to turn this off so the phone doesn't request the firmware?

Since changing my POP account email to a new company my Voicemail to Email on a BCM50 with Voicemail (Voicemail Version 43.03.07.22) is no longer working. Anyone have a suggestion for an email account that would work? I have tried Verizon email without success. My POP email account was the...

Having a problem getting a VPN to work for a 5610. The IP office is an IP office 500 Version 2 with Release 6 software. The Network side is a Sonic Wall TZ100 Enhanced. I am using Tech Tip 190 to set up the phone and the Sonic Wall. The only setting I can't match up with on the phone is...

Getting the following message EMailerRequest::Send: Queued email request The system was working. Customer upgraded to microsoft exchange 2010. Now voicemail to email no longer works Relay was setup on microsoft exchange The voicemail pro setting in control panel finds no errors when check...

I am trying to get a VPN phone to work at my home. I get the phone to come up and work as a VPN phone in the office. I set up a Router with a different subnet and different Public IP address in the office. The phone works as a VPN and the system status shows the IP address of a VPN phone...

Maybe I am doing something wrong but I can't seem to get any current information when I do a key word search. For instance if I put in "Caller ID" the most recent post is Nov 2007. If I put in just last 6 months nothing comes up. Any suggestions?

Second Call Pilot installed and the ICS System was upgraded from 4.1 to a 6.1. The problem also happened with the original call pilot. What happens is after a number of days in use calls go to the first port of the system and the system will not answer. Even if the first port is disabled on...

Does anyone have a list of SIP providers that have successfully worked with IP office? Also configuration info for SIP trunk that worked? I have tried using Broad Voice. What happens is sometimes the calls register and rings to the IP office but then it stops and no longer registers

The system is an IP office 406. The PRI circuit is set up as Custom with 5ess. When the service provider lets the outbound caller ID info come from the phone system they see 4 Digits (the inbound received digits). Due to this issue the call is denied. I tried the short code Nsi212xxxxxxx...

I have a customer that has a BCM 400 with a remote site with only IP phones. They have a PRI for phone service but the service provider cannot provide info on 911 calls based upon outbound caller ID. What have others on this list done to get around this issue?

Customer has BCM 50 Release 3 BCM 400 Release 4 4 VoIP Trunks enabled between each site VoIP trunks configured for SIP NO MCDN Key code VoIP calls between sites are working properly The issue is I want an Outside caller to the BCM 400 to transfer to a Voicemail Box (that does not have a...

I have some questions that I can't seem to find answers to. Can anyone help Can the Messages be stored on a Microsoft exchange server? Are the messages still in a proprietary format that can only be played on a PC that has the Unified messaging software on it? Are Windows XP roaming profiles...

It seems the express routing code for the PRI enabler has changed. Does anyone know what the ERC code is. I know it used to be 1599. I need it to upgrade a system tomorrow morning.

Is it possible to back up a NAM and then Restore to a different NAM? Or is there a serial issue with doing this

Can anyone supply information on where I should look to find details and availability of a wall board for a Merlin Magix system. The customer has about 14 agents.

When upgrading to 6.1 from 6.0 (both XC software) is there any reason why the system would default?

I recently started working with a BCM. I am familiar enough to get the unit working as well as getting an IP phone to work when plugged into the Lan that the BCM is connected to. My problem is connecting from a remote location. Does the BCM require it's own Static IP address? I have a static...

I found this info on connecting to a NAM. Does anyone have the required Driver? nvm2ppp.inf driver I can't seem to find it on the NAM CD. Connecting to Devices How to connect a laptop or computer to NAM, Startalk CAN / Mini / Flash, SMDR, & RAD faq799-3349 Connecting Laptop to NAM 3.0 &...

I recently installed an ICS 032 with 4 016 modules, 2 8 Port analog modules, 1 Trunk module, 1 T-1 card (PRI). The system was turned off. After it restarted the analog ports didn't work properly. You could call to the extensions but you wouldn't get a dial tone if you go off hook on the...

I have a customer that has Call Pilot 150 with Unified messaging. They tell me that the Unified message doesn't go to the Exchange server. Because of this they can't send the message to a Wireless connection (blackberry). Is there anyway to get the message to go to Microsoft exchange?