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My BCM (6.0) will not let me use "833" numbers in the target line. How can we fix it to accept this new NNX?

Have been using BCM's for years. Just I check out Shoretel I bought a SG50 and a couple IP 230 phones just to check out. So anything else I need? I was reading about Shoretel Director. Do I need it to just try out the system? If so where do I get it?? Thanks!!!

New to the BCM50. I having been doing 0 x32 MICS for years. I have this BCM behind a Cisco Router. Digital phones work great. Set up the first IP phone and it went well. I am not able to set up any more IP phones. I checked the licenses and I am set for 4 IP phones. I have three used...

Any chance someone would have the install docs for this?

I have a MICS with several BRI's. Lately we have been getting thne code: EVT-372-oo S2. I can't find that event code in the book. It usually causes a system restart.

In 2005 and 2006, Daylight Saving Time begins for most of the United States at 2 a.m. on the first Sunday of April. (See chart below.) Time reverts to standard time at 2 a.m. on the last Sunday of October. Beginning in 2007, Daylight Saving Time is extended one month and begins for most of the...

I had to restart the MICS last night and I can't get the rad to function. I have unplugged the Rad from the KSU, powered it down, etc and no luck. If I enter a F9**.. I get feature inactive. What can I do?

Over last night I attempted an upgrade from Flash 2 to 4 (adding the additional card). From what I have learned, all I needed to do was to power down the voice mail, install the card and bring it bck up. That did not work. After alot of fooling around it appears to be running. My question s...

I have searched this forum and read the MICS 6.1 Manual. There seem to be conflicts. I have a T-1 that has 50% of the lines direct to the long distance carrier. They are ground start touch tone. If I have the carrier send me DNIS on the dedicated lines do I have to: 1) Change those 12...

I have a customer that has a location about 30 miles out of town. Today we get him local dialtone with a "grand-fathered" FX service. We need to add more lines. We have considered RCF but the customer wants FX dialtone. Could I have the local telco supply a PRI to a local closet connect to a...

I have a customer that has a location about 30 miles out of town. Today we get him local dialtone with a "grand-fathered" FX service. We need to add more lines. We have considered RCF but the customer wants FX dialtone. Could I have the local telco supply a PRI to a local closet and then...

We have just set up a MICS with the above. DID workds correctly as long as the system is not in the night mode. Once we go to night the calls do not ring directly to the assigned phones. The only work around that I have discovered is to create a ring group for each number and set it up in the...

So I would like to supply our receptionists with headsets. I understand that there are models that plug directly into the set without the outboard box. Can anyone give me suggestions as to the models that will do this?

We just installed a PRI last week from Sprint (The local telco). We also have several different T-1's with FX's, etc. on them. The method of access has been to dial 81 for a local trunk, 82 for a dedicated access long distance trunk and 83 for a FX group to a nearby city. I have two...

We have a MICS with a T-1's worth of tie lines between two locations. We use target lines to translate the station to station dial across the tie lines. ( our Station numbers are 3 digits). We are now adding a PRI with DID. ince some of the DID numbers are like 3000, 4000, 9000, the telco...

We have a Nam running 4.0 and a MICS running 4.1. We are adding several PRI's and station modules and increasing the system to an XC. Here are my questions: 1) We have to upgrade the MICS to 6.1 XC and inturn the Nam to 4.1... do we use Oice mail information during the upgrade? 2) It might...

Hey... dumb me, can't remember what the backup (internal) battery is for a 616 and where I find it.

Can someone tell me (or [point me) to the differences. Also.. what do you really get with 6.1 on a T7316E?

I have a system(6.1) that has a 6 port fiber expansion card in it. All six ports are in use. How do I add modules past 6? What equipment/ software do I need? Is the process of upgrading very disruptive? Thanks...

1. When connceting from a terminal to Flash... what s the password? 2. To conect to MICS 6.1 and Flash from a terminal what is required?