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Issue : Group of 1140e's at remote site dropping calls. Phone is not cycling or logging out. Calls at main site no issue. System info 1140E, CS1000E with ver 7.5, AACC. I have seen this when the phone looses connection, but phone shows no sign of network lose, just call drop.

I am programming a 3904 phone with 2 expansion panels. Using OTM 3, and CS1000M. When I build the phones I set the KBA to 2 I can see and config all the keys. However when transmitted to the switch, the expansion panels do not work, and the keys are no longer visible from OTM. When I look on...

We are a call center of roughly 300 people. Preparing to go VOIP. Other than the 2050 softphone, and 2004. Is there any opinion on other Nortel IP phones one would recommend for IP ACD agents?

I have built a new 1230. I can see it connect to server. Phone shows CS1000 , no DN, only message that says "Offline" running a cs1000m ver 5.5 I have serveral I2004, and 2050 running without issue. Any thoughts?

When trying to export historical reports to excel recieve the following error. "CRAXDRT Error Occured on Server. -2147206427:TSLV Record Not Found." I have looked at thread thread959-1198221. The metabase is already set to over 1GB Sympweb 4.5 trying to export to either Excel 2003 or Excel 2007

What would cause a call not to show up in the call by call report. It seems to route properly, but does not show in the report.

We upgraded from OTM 2.1 to Version 3. I am learning the web interface now. When doing a search of any type I have noticed that the CPND Last Name/CPND First Name fields do not populate anything even when a user is assigned to the phone. Have tried the "more actions" "Reconcile CPND". To no...

Here is one for you. We have about several teams here in house. Of these (roughly 40 main) 2 use VOIP Phones. 1 uses the I2004 hard phones 1 use the I2050 Softphones I have a user on the softphone side state that when she conferences in someone on the hard phone side she cannot hear them or...

Softphone Ver 3 is installed,and working. Working with moblie kit. The line pickup key on the handset does not work. I can route a ACD call to the phone, but must use the PC interface to pick up. I know that there has to be a way to use the remote headset button to pickup the ACD line. I can...

I have a user that decided she was going to delete some files on her hard drive to get some needed space. In doing so she has deleted some office files. Now she recieves errors at times when using office products. We can not uninstall, repair or install over the top. Error missing...

Recently we have begun testing the I2050 softphones in house with the idea of putting some agents at home. We can get to connect, and route skillset calls to it just as we would a I2004 or 3905. However we have been unable to get the pc to receieve a "screenpop". The I2050 is setup the same...

Having debate here On a Meridian opt 61c Can you use more than 4 digits? I though highest was 9999 Partner in crimes says we can do 8 99999999 Can anyone please tell me?

Ok, Meridan1 opt 61c Callers being transferd to huntgroups HOLD music is not playing. I know that hold music can be limited to the number of conference ports that we have in system. Question is there a way for me to look at the conference ports and tell if they are busy.

Is there a way to force all phones to log out at a designated time at night? We are having an issue with people not logging out properly and it is throwing of the mgr’s reports. Thanks in advance.

this is just a test, please delete

Purchased a Polycom Soundstation2 Nortel direct connect phone for new conference room. They recommend programming as a M2616. In house we only have 3900 digital phones. No big deal figured I would give it a shot. Once I begin programming I notice that there is no place for an DN? When...

When scripting in symposium and using the commands If age of call > 123 Then queue to skillset XYZ end if I know that it is in seconds. But does the time start when call comes into system or when call is queued to skillset?

We are using witness in a TDM or Complaince setup. Basically we have call recording and that is it. (QA is coming later) To acess the viewer we have setup Domain groups, with Domain users. This works great for allowing access to the view for playback, admin, etc. However when ever we try to...

Is there a way on a 3905 model to force a roll over line to the main line if the main line is not in use? ie user goes to make an outside hit the roll over line instead of mine line. Or is it possbile to make the roll over non fuctional unless the main is busy.

Currently out agetns have the following lines 1 ACD line 2 SCR, 1 main ext, and 1 roll-over We are considering removing the roll-over Any thoughts? Any "Gotcha's" That I should look for