Search results for query: *

I have a client that has a Partner ACS and MAIL unit installed. They recently wanted to have a same greeting play day and night. I recorded the greeting in AA2 and assigned the lines to answered by AA2 and the MAIL unit after 6 rings. The problem is that an unknown AA greeting answers during...

hello everyone. I need some advice or help with a problem. I have an Option 11C that uses a PRI for DID/DOD in route 1 with ACOD 9. I also have a "messgenet system" that is connected to the option 11C via a T-1 DID. The messagenet system is used for automated messages to be put out over the...

I have a block of 200 DID/DOD numbers from my local provider. These nuimbers come in on 2 PRI's running NI2. The switch is an 11C with 25.40. I have several phones that are showing up as the main billing number when an outbound call is made. The main billing numberis 479-4232. I have the block...

I need to start setting up group hunting in the Option 11C. What are the first steps to do this? I need to set "hunt" on some analog and digital sets to hunt to a group when busy or no answer.

Does any one know th pinout for the 616 caller ID interface? I inherited a client that has an old 616 with Disconnect supervision. I believe that GTE (VERIZON) installed the system about 10 yrs ago. anyway they have a caller ID interface that is currently working on the first 2 lines of the...

How can I make a COT trunk that is ringing into the system to receive a busy signal if the target DN is busy? Is there any way to do this? the users have this line coming in on a loop start trunk port but they are always using the PRI for outgoing and when they are making outgoing calls the...

Can the CallPilot 150 be programmed to trasfer an autoattendant call to the Fastrad? I am using a CAll Pilot 150 w/ 3.0 and a MICS with 7.0. I want to be able to call the site form my office and have the autoattendant send me to the rad for programming but i am not sure how to have the...

How do I get SMDR reports from an MICS runnign 7.0? is this possible and is there any other equipment needed?

I have a MICS with 7.0 that I just started up and began programming. I was inputting system speed dials and was testing them when I noticed they were not working right. When I press Feature 0 + 106 ( location of the speed dial) the phone picks up the intercom channel and shows the full number in...

Are there any interfaces out there for the M2616 sets to allow the connection of a visual flasher or loud ringer directly to the digital set? Is there also a unit that can allow the connection of a TTY for the hearing impaired?

I have a MICS 6.1 that I made some MACs on today. The location is a school and they are using T7316E and T7208 phones. After I moved a group of phones to some existing offices for the upcoming year, 2 extensions in this group keep trying to log into the same voicemail box even though their...

I have a few sites that have POTS lines and they are using a Call Pilot or an old Flash for voicemail. The calls that hang up in middle of the main greeting are routing to the attendant as "ghost calls" because the CICS or MICS is not seeing the hang up. I have tried adjusting the Disconnect...

I have a 6.1 CICS with a couple of BST doorphones on extensions 33 and 34. I have the doorphones ringing to 32 ( an empty port) so I can us the RING DN feature to ring multiple phones. My question is: how can I program the system so that when the door phone rings, the users only have to pick up...

is there a wayt o make the 2250 console show a particualr Caller ID on outbound calls on a PRI? Currently the LEC has our billing number screwed up since we cut from Centranet loop starts lines to 2 PRI with DIDs. When my attendant calls out, they (temporary) billing number shows up instead of...

I have two NI2 PRI for the DID/DOD coming into an Option 11C 25.40 switch. The second PRI ( ch 25-47 with secodary D ch) seems to be having tons of error messages, but mainly on the weekends. The first PRI has had no LOSFA or Slipped frames ever. We have had Verizon do a stree test on it and...

I have looked through LD 12 for a place to program a key that will allow the attendant to forward her console to another phone when she is away. I see where you can put in a forward NA or overflow. Is ther a way to manually forward the console to another phone that will cover F busy, FNA, '0'...

I am setting upa 2250 attendant console and have the basic button labeled and programmed, however, i cant get the calls to the console to hunt to the next LPK when the first one is busy. for example, I dial '0' to call the console and while that call is answered and in progress, another user...

I have a few T7316 phones that keep showing only the digit '1' when a call come into a phone instead of displaying the caller ID as all other phones on this site do. The only way to get rid of it is to unplug the phone and plug it back in but this is only atemporary solution beacuse the digit...

Is there a way to turn off the ringer temporaily on a 2616 non display phone? The user often has a cell phone in progress and doesn't want to hear the incoming ringing on his 2616. I tried to turn the ringer down on the phone but it will not let me turn it off completely. Should I program a DND...

Is there an NTP or a flow chart out there that shows Fowarding priority on a Norstar CIC or MIC? I am looking for a way to kepp the Call forwarding priorities straight in my mind as fara set call forward busy or RNA versus Hunting vs Hunt groups. When I install a CP100 or a flash, it take a bit...