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Just implemented a new survey application a few weeks ago and we are using Return on Destination on the VDN to allow callers to automatically get transferred to the survey application following the call with the agent. We also have RONA on the hunt group form for calls that go unanswered. The...

I am having trouble sending calls to Voice protal and launching the correct application. I have an original VDN/Vector in the Avaya PBX CM 5.2. It simply is a yes/no question 10000 (These are fake vdn numbers used for example). The first question is sent to vdn 10001 and the no is sent to vdn...

We have an Avaya CM 1.3 and converted the PRI trunks to NI-2 with name delivery. On inbound calls the callers name and number appear just like designed, but on bridged calls, the callers name and the called party name appear on the bridged calls display. This is different than before when the...

Does anyone know how to make an ATT powermate amp work with an Avaya Partner system? All the documentation indicates that this unit is specifically made for the Merlin systems? Should there be an adapter?

We are looking to install a new Modular Messaging system and would like to know the benefits and drawbacks between Avaya or Domino message storage. (Retention time issues, space, etc) Still up in the air for the storage solution. All thoughts, opinions, or experiences would be appreciated.

If I use Putty to log into an s8300 system, how do I open a SAT terminal window. I lost my notes, but I seem to recall a 3 letter command which is hidden under the ?/help option. Thanks in advance.

How do I access the Merlin Magix admin using winspm? I have not programmed a Merlin Magix and I just want to pull the configuration. I do not have a 355AF adapter so I cannot access the admin port(I think from what I've read). Can I connect into an analog port and just dial *10? Is there a...

Is there a way to specify a secondary or backup CLAN IP address in the DHCP option 176/242 in the event of a primary clan failure? How does it find a secondary clan address? I cannot find this information in any of the network configuration documents. Thanks in advance.

I have checked Avaya and Google and cannot find an answer. Do the existing Avaya IP phones support IPv6? I have a mixture of every IP model available. (46xx 64xx 96xx) Will this just require a firmware upgrade or a replacement? Thanks in advance.

Can someone help with a user problem. Her pop up notification has stopped working. First removed Intuity mailbox and added her mailbox back in. Did not work. We uninstalled mm v5 and reinstalledv5 using a different directory. Still didn't work. Uninstalled version 5 and installed v4.5 using the...

I apparently lost my CD with the ODBC driver version 3.2. Can someone please provide a location to download the driver or purchase the driver? Thanks.

Without something like BSR. Is there a way to queue calls to a different PBX without using some type of middlware? Can we create an IP signalling group or something already available in the PBX? Would like to have queued in both PBX's at the same time. May look at using IP Agents, but was...

I am trying to provide a toll free number as the outbound caller id from a call center. Right now the agents extensions are showing up and i would like return calls to come through this toll free number and not directly to the stations. Thanks.

I thought I had heard it all and done it all, but I have a location that would like to block/mask inbound caller ID for a single extension. The easiest solution would be to provide an old 2500 analog set and be done with the issue, but we'll see if there is a software solution. This is a definty...

Can I backup to a flash card on a Partner ACS R7 and install a new Partner ACS R5 processor and restore the backup to this new ACS R5?

Is there a way to add MOH to a Partner ACS r5 with no MOH port? Maybe tip and ring? Thanks.

Can I send an old 8mb card to another location and have them write thier translations onto the card without causing issues? I do not have the permissions to run the format card command. Any workarounds to get this card formatted? Thanks.

I have an executive who has his number bridged over to his secretary's phone. When I have his call-appr's set up as no ring, the button just flashes. He would like to have the callers name and number show up without having his phone ring. I cannot find any way of doing this, even using delayed...

How does one access voicemail messages in Modular Messaging? We are looking at possibly upgrading from the Intuity and Message Manager and would like to know how user get their messages from the Modular Messaging server. Web interface? Local client like message manager? Thanks.

I was getting ready to scrap our old MCU cabinets and thought I may be able to salvage some DS1 cards for use in some of our PBX's. Would these work in newer releases of PBX? Maybe G3siv9 through CM 2.x? Thanks.