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I have a Windows 2012 R2 Standard Server installed as a VM for a local lawyers office, about 2 months ago. The installation was fine, everything was working. Even the first Automatic Updates was working properly but 2 or 3 weeks ago, half of the Automatic Updates (around 20) were failed during...

Problem is here: Internal mail (recieving and sending) works fine. Outgoing mail is fine too. But receiving external mail does not work. We are using Exchange server 2003, with a POP account. We have also an application running, its called Popcon.... this is for receiving mail. All the settings...

Hello, Here is a situation I cannot fix. We have an Exchange 2003 Server. All is working well, but my boss wanted to change First- and Last Name in the GAL. So I did. Through the AdsiEdit tool, I managed to set the change in the GAL and now, when I create a new user, it looks like this...

Hi, I am using Info Desktop 7.5 The following occurs: I made a formula to calculate the "Average Handle Time" This is the formula: NumberVar ISDN_Duration:= Sum ({Daily Agent.Incoming Call Duration}, {Daily Agent.Extension Number}); NumberVar INTER_Duration:= Sum ({Daily Agent.misc2}, {Daily...

Hi, I am half way modifying a standard report. It is called Agent Perfomance (Daily) Report. This report is a good report but does not have AHT in it. I tried to get the values by creating a formula from the Daily Agent table. It looks like this: HrsMinsSecs({Daily Agent.misc2} + {Daily...

Hello, we are using as Lotus Notes Client: 5.0.12 and Domino Server: 5.0.12. Something strange is going on here. We got severall complains about rules not working anymore in Lotus Notes client. The crazy thing is that it does not work since new year. Could be a time out something????? I have...

Hi all, There is an issue I want to discuss with you all. I have a report for a callcenter, where the values are defined as application number. example: No. Name Off Out Aban ban % SL % CT in T out Time Time Time 11 VOICERUEGRO 0 0 0 0 0 0...

Hi all, I do not know if this thread is in the right secetion. Forgive me for that please. Issue: I have to make a report with Idle codes for call center agents. The management wants to see what and when the agents are using these Aspect codes. For example: code 15= 15 min. break. The user...

Hi all, I do not know if this thread is in the right secetion. Forgive me for that please. Issue: I have to make a report with Idle codes for call center agents. The management wants to see what and when the agents are using these Aspect codes. For example: code 15= 15 min. break. The user...

Hi all, Issue: I have to make a report with Idle codes for call center agents. The management wants to see what and when the agents are using these Aspect codes. For example: code 15= 15 min. break. The user names and codes (in Excel format) has to be static. "Usernames in horizontal and...

Hi all, Issue: I have to make a report with Idle codes for call center agents. The management wants to see what and when the agents are using these Aspect codes. For example: code 15= 15 min. break. The user names and codes (in Excel format) has to be static. "Usernames in horizontal and...

Hello, I am working with Crystal 7.5. This report I have to make for a Call Center was easy to esstamblish. Just one thing does is not right. Example: At a weekly report, there has to be Abandoned Calls within 5 sec. and Abandoned Calls after 5 sec. In the report it is given that the number of...

Hi all, I work with Crystal 7.5. In the standard report for Callcenters, I have to make a selection with from agents up to Extention 700 and higher. The formula for the agents is as following: TrimRight({Users.Last Name})+", "+TrimRight({Users.First Name})+" Ext. "+...

Hi all, I'm a newbee here. The following problem I have to solv is this: The company (Callcenter), wants a FULL report, every day from 7.00 till midnight. The problem is that if there is NO call at for example 23.30, then there will be no record of it. The report is based on an half hour report...

Hello, I have the following problem. I have to make a new report on daily, weekly and monthly bases. All of these, I have to maken it on Half Hour values. The problem is is that if there is nothing hapening, there will be no record of it on the report. But the report should be on a half hour...