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We are having an issue with calls dropping in our call center. Of course the carrier says it is the PBX and Avaya says it is the carrier. All of the agents are on IP Agent V7. The call comes in and the agent is talking for about 5 minutes and then the call will drop. It is very random. Clans...

Has anyone ever experienced this before? I have a supervisor who is service observing at the agent level. All of the agents are using IP agent. When they are being observed they actually have torelease the call in order to get the next call. They are using auto-answer and this does not happen...

Can somone please tell me what this field does? Also, are there any good Trunking documents out there that defines each field on the Trunk Group form? Thank you in advance!!

Good Morning...I have a group that used agent greetings within Ip agent and noticed that thier call handle time increased. They are saying that there is a 15 second wait time between calls by default. Is this true? I am not really familiar with IP agent and cannot find anything on this in the...

Hello all...We recently moved one of our divisions off of one PBX and moved them to another. They have a Spectrum Wallboard running off of thier CMS. We need to run the wallboard off of the new CMS which already has Symon wallboards running off of it. Does anyone know if Symon and Spectrum and...

Is there a way to create a Custome Agent group report by interval? I need it to look similar to a summary interval, by run it by agent group instead of skill. I do not need the agent names displayed. Thanks in advance.

Does anyone out there know if there is a limit to how many times a call can be transfered? Any help is appreciated. Thanks.