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Does anyone know if there is a limitation on the primary and backup d channel configuration for pri service. Suppose I have 6 pri t-1's with a primary and back-up d-channel and I want to add 16 more t1's to this arrangement. I am looking for an answer as it realtes primarily as it relates to...

I have a BCM 1000 running rls 3.6 and Professional call center. I also have a Norstar MICS running a Cinphony II application. This may be a stupid question, but can the two systems be networked to support each other. I have capability to install a T1 between the two for this purpose. My idea...

Does anyone on here log into BCMS over their network? I have a need to have someone in Virginia log into this MCB and they cannot. They say they can ping the ip address of the unit but cannot log in. Any thoughts? I am sure there is a firewall, but then I am not sure. Ben Ben Crawford BAC3...

Has anyone experienced or had any experience with reports for call center software in the BCM. I have it loaded on another server and collecting data. I cannot seem to generate reports from earlier in the day on users PC's onthe same LAN. From the server itself I keep getting errors such as...

Is there a way to suspend the ringing for incoming calls.Customer is on the phone and second call comes in. Can we make it ring one time and flash (like on the Meridian One. The muted ring is okay but would like to suspend it if there is a way. Ben Crawford BAC3 Communications New Orleans...

I recently enabled a night service button on my main console so that the lines ringing into the main console will be answered. I used FAQ 799-3717 to program the system and it works...too well as a matter of fact. The TAS function picks up all of my target lines, not just the ones ringing on...

Does anyone know how to prevent the ring burst on the sets when the voice mail is set to answer on "0" rings. I think this is hard coded by Nortel, but if anyone has a solution please let me know. Ben Ben Crawford

I recently receieved a BCM 3.6. It was upgraded from an earlier release to the current platform. I have set my dip switched and assigned my bus positions for the following. 3 DTI cards located on buses 7,6 and 5 respectively. I have a 2 port 32dsi (not a plus) set for bus 2 and 3. I have a...

I have inherited a Partner system that has been installed inside of a house. The local utility has installed sonmething they called "strike safe" to protect the lines on the phone system. There was a 25 pair protector installed on the system but it wasn't grounded to anything. The technician...

Hello All, My client is a travel agency that has to provide coverage between the hours of 7 am to 7 pm 5 days a week. They have call forwarding variable on their lines from the phone company. I thought of remote access to CFV as a solution, so I called the phone company and asked for the...

I have a Norstar with a VINA box from BellSouth. It is a T1 coming in and then they break out analog dial tone to the Norstar. I also have a NAM 4.0 running Minuet software. From time to time the Norstar will just cycle, like a power interruption, but with no interruption. Lines will start...

I have an NVM 3.0.010b. I programmed a CCR tree to transfer a call into a small call center. I also programmed a single digit transfer to dial offsite to an 800 number. I programmed the path 4 to xfer to ext via a pool F/Pool 6. The phone number dialed is 1800xxx-xxxx. I disabled the tree to...

I have an OPT 11 mini with a PRI from a Bell carrier. The card is a TMDI card with D channel. I cannot process calls to 0, 00 or 011 throught the SPN table. I ran into this before and can't recall the fix, but it had something to do with putting a DMI entry into the RLI and setting the call...

I installed an new harddrie into my NAM that was runningat 2.20 level software. Currently working at 4.0 level. I have a 2 port nam on copper that has 4 channels. I installed the ACD and no am having all sorts of issues with the system locking up. Customer having to reboot at least every...

I have installed a NAM 2.2 and have a version of Minuet ACD to install that is 1.22.xxx. Cintech tells me that my version will not work on the SW 2.20, that I need version v1.0.0.0033 or something like this. Don't have a copy of this and don't know if it is available from Cintech. Does anyone...

I have an M7410 cordless handset. I plug the phone itnot a port and the handset says' "scanning". It then comes back and says' " out of range". I am standing right next to the base unit while this is happening. Any ideas?

I recently was called to a site with a CallPilot 100? attached to a Norstar 0x32 with a T1 card. The supervisor wants to know if he can monitor the queue for calls waiting to be answered. I did an inquiry using F9*3 and got the prompts for Log IN/OUT, Ready and SkillSet, but nothing to display...