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  • Users: JERO57
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  1. JERO57

    Call Forcing not working

    Hi All, I have a CCMS 6.0 connected to a CSE 1000 (OPT 81C) and is fronted by an IVR. Two of the Call Presentation Classes that are used by roughly 30 agents are set with a Call Force Delay of 2 and return to queue time of 1, both with Break Time of 2. Only a small percentage of calls are...
  2. JERO57

    CC6 ADD Messaging

    Greetings, does anyone know of a way to send messages via the agent desktop displays on CCM6? Recently switched from SCCS 4.2 with readerboards to CCMS6 co/res with ADD and now supervisors are missing their broadcast messaging capabilities they had through the reader boards. I know the feature...
  3. JERO57

    Max Migration to SCCS 4.2

    I have a 3rd Party Voice Response Unit that fronts my SCCS 4.2. Currently the call volume for the unit is measured by Meridian MAX in the "Summarized ACD-DN Performance Report". This is the only thing I use MAX for now. Has anyone found a way to monitor activity of such a unit in SCCS...

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