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  • Users: MattRutter
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  1. MattRutter

    UC weirdness

    I had to replace a UC module last week... It's a V1 module in an IP500V2 running 9.1.10... The replacement module was at 8.1 when plugged in, so I prepared a USB key, and did a full re-install. This went perfectly, and I sat and twiddled my fingers for a couple of hours... Ignition done, and...
  2. MattRutter

    Multiple MOH sources and Embedded VM

    On an IP500v1 at 8.1 (69)... The files are in the root of the SD card.. the TFTP server is set to match LAN1, the sources are defined correctly as WAV:filename.. the filenames are right! But it still won't load the files on boot... Am I missing something?
  3. MattRutter

    Puzzling SIP to H323 issue..

    I have an IP500 at 9.1... IP phones and VM Pro server are on LAN 1 - all in the same subnet.. There is a SIP trunk on LAN2.. When I dial in on the SIP to voicemail, I can hear the prompts, and record and listen to greetings.. with no problems at all... When I dial in to one of the IP phones...
  4. MattRutter

    ContactStore - no browser..

    I've just installed VMPro and ContactStore onto a Win 8.1 machine.. VMPro is working fine, and recording calls properly.. I can't browse to ContactStore to finish configuration... my browser just comes back "The page cannot be displayed" The ContactStore service is running, and I can see from...
  5. MattRutter

    VM Pro using SSL for email

    Hi all... My VM Pro (R9.1 SP3) is trying to send email via authsmtp.com.. I get messages back showing it's authenticating ok, but then I get this: Response was 428 4.0.0 Your account is using SSL - either disable it in your email client or enable it at https://control.authsmtp.com How do I...
  6. MattRutter

    Voicemail Pro gives "428 4.0.0 Your account is using SSL" error

    Hi I'm trying to set up VM to email for a customer... They're using an external mail service, so I'm pointing VM Pro out to there.... It's configured on port 25, but I get the following trace: 19/05 11:42:56.395 DbgOut (01,5) 6856,5816: DllMain(hinstDLL=0x003F0000...
  7. MattRutter

    Time Profile Corruption 9.0.5 Server Edition...

    Had a fun fault tonight... Had an incoming call route using a time profile... OOH, calls go to an off switch destination, in hours, to a hunt group... the time profile was programmed to be OOH from 6pm, but the call routing actually changed at 5pm. Checked the obvious, like is the time right...
  8. MattRutter

    Remote phone failover?

    I can't find it documented anywhere... can 96xx phones running as remote phones be made to fail over to a secondary server? Matt
  9. MattRutter

    en-bloc dialling for SIP

    Can I use ?; . dial 52:SIP as a shortcode? I have dial delay count set to 0, dial delay time set to 3.... I think it should work, but don't want to disrupt my customer by trying it!! Matt
  10. MattRutter

    ASBCE two destination addresses

    A SIP provider has given me seperate IP addressess for signalling and media... Anyone come across this before, and know how to set up an ASBCE to deal with it?? Matt
  11. MattRutter

    $TimeQueued issue

    R9.0.4 VM Pro.... I'm trying to compare $TimeQueued several times, to make a decision on which message to play.... $TimeQueued<30 Play Msg A $TimeQueued<60 Play Msg B $TimeQueued<90 Play Msg C etc.... It always falls right through the filters.... As part of debugging, I put in a generic...
  12. MattRutter

    VM Pro, sounds like Max Headroom

    Hi guys... got a wierd VM Pro issue... It plays all the system messages just fine, but any messages left sound like Max Headroom when played... the speech is stuttery and seems to repeat chunks... It was an R8.1 install on Windows Server 2008R2... I upgraded to 9.0.4 yesterday and the problem...
  13. MattRutter

    $TimeQueued doesn't work...

    I'm trying to build a call flow to catch callers who've been queuing for too long, and give them the option to leave a message... I've used a condition to test $TimeQueued > 120 seconds. This gets called in the Still Queued start point for the group. However, it doesn't work, the condition is...
  14. MattRutter

    6.1.22 Call button in Visual Voice not working.

    IP500V1 on 6.1.22 with embedded VM.... Accessing the VM using *17 works fine... and dialling ** while listening to a message dials the caller back. Using VV, pressing the Call key just drops you out of VM. Interestingly, looking at Monitor shows that the system initiates a call out, but then...
  15. MattRutter

    No email notificaton when oneX logged in...

    Hi All! IP500V2 at 6.1(22) with VM Pro and oneX. A user has vm to e-mail configured and it works fine, until she logs on the oneX - when it stops! Design feature? Merry Chrimbo! Matt
  16. MattRutter

    9608 VPN help please!

    I'm trying to set up a 9608 in VPN mode for a customer..... The phone is statically addressed on my home network.... I'm using my laptop as HTTP server, and my phone is picking up 96x1Hupgrade.txt, 46xxsettings.txt and 96xxvpn.txt. What I can't see is where I put the IP address of the router...
  17. MattRutter

    11 day held call

    I have a customer running a IP406 at 5.0(18). They run a very busy outbound call centre with 12 agents on analogue extensions, using TAPI to dial from their customer database. The agents are paid commission from sales, so make as many calls as possible per day. Occasionally an agent will dial...
  18. MattRutter

    UC not using custom wavs

    Thanks to various people here, I managed to get a couple of custom wavs uploaded to my UC.... Dived in to VM client, and selected the files in my call flows.... but I still get the messages I recorded manually... Stopped and restarted the VM service, and same thing - The new wavs are shown as...
  19. MattRutter

    Forwarding issue 8.1(63)

    Had a strange one today.... This set up had been working for ages, and suddenly stopped: A incoming call route points to an analogue extension, which has call forward unconditional to an external number... This used to be a fax machine, the external number is a fax bureau.... It stopped...
  20. MattRutter

    9620 upgrade issue

    Hi all.... My customer has just taken delivery of 20 new 9620s... When plugged in, they boot, get DHCP, and then fail to contact the HTTP server for firmware.... If I address them manually, they boot, get their firmware, and upgrade... they appear to only get one file from the server (the...

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