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We have CallManager 6.1.3 and have an issue with the Corporate Directory. We have our own XML directory app running under the Services that properly formats numbers based on our internal dial plan. The problem is there's also the Corporate Directory under the Directories button. Ever since we...

Hello all. We recently acquired a company running an NEC 2400 PBX with a mix of traditional and IP phones. Our company standard is Cisco, so we'll be migrating them over. However, before I can start deploying the Cisco phones, I need to make sure I can run them on the same network as the NEC...

We have an Octel 350 that won't transfer to extensions in the auto attendants. It will transfer the caller directly to the mailbox greeting. This is happening for both mailbox type 30 and 32. We're running Aria 3.10.09-1. Any ideas? Thanks.

My manager wants call volume reports from the Cisco CallManager 4.1(2). Cisco already provides this information in a daily report under the "Serviceability Reports Archive". However, it's in PDF format. Is there a way to extract the call volume information in raw number form so it can be placed...

I have an Octel 100 where if somebody marks a message to have confirmation, it doesn't work. After the message is played back by the receiver, no confirmation is sent back to the sender. I've confirmed that the sender has Message Confirmation enabled on their COS. Any suggestions on what I am...

I'm trying to setup a SMDI link between an Octel 250 and Cisco VG248. I had some leftover connectors that we used to connect some VG248s to Octel 350s, but it doesn't appear to work. Are the 9 pin Async ports on the 250 different the 25 pin ports on the 350? I used a standard 9 to 25 pin serial...

I'm still learning about the Merlin, so I have a question. We have a Merlin Legend with one user that wants to have a button on their phone light up when somebody else is on another specific phone. On a Definity this would be a Busy Indicator button. This would not be able to answer the other...

We had a drive fail in one of our Octel 250s (no Global Message Redundancy). An Avaya business partner changed the drive out and the system is back up and running. Now our problem is with the messages that were lost. The mailboxes still reference them, but won't let you delete them. Is there any...

I'm having a problem bringing up an ISDN-PRI with the hardware listed above. I keep failing test 138, which indicates a loss of signal. I know the T1 is good because I get signal when I plug it into a Paradyne with an identical TN464F. Also, when I plug another PRI into the 120A3 CSU (that was...

Our company has been in the process of replacing our Merlin Legends with Avaya Definity ProLogix PBXs. Since most of these sites use an Octel 100, I've noticed a trend. Now that they are on a Definity, they can't properly detect when a caller hangs up. This is a problem in that there is a long...

I have a Octel 100 running version 3.1.4 that I'm about to redeploy. Unfortuantely, I don't know the level 3 password. Is there a way to reset all the passwords on the system back to default? I'm not concerned about the mailboxes as they will all be deleted anyway. Thanks.

Does anybody know if IP Agent V4 will work with NAT shuffling? We would like to confirm this before spending the money to upgrade from V3. The Definity is a G3R running V10. Thanks.

I have a Definity G3csi with V6 using Loop Start trunks. There is a problem that suddenly appeared where if a person dials out, the called party can't hear them for the first few seconds. After verifying that the trunks are good, I discovered that the problem was with the Tone Clock. The sound...

One of our users started to get line noise on her analog phone. There's this buzzing sound whenever another phone rings that both the user and the caller can hear. Most of the other phones are digital and do not have this issue. Has anyone ever had this type of problem? Since the system is in...

I have a Definity G3si with release V6. A co-worker of mine tried logging into one of the maintenance accounts and tripped a Major Alarm on the system. How do I go about clearing this? The alarm report shows it as a LOG_SVN. We no longer have a maintenance service agreement with Avaya, so having...