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I need to manipulate an inbound call based on caller ID and I am having some trouble finding out exactly how to do it. We have a CM 6.3 and System Manager 6.3. We have 2 SIP trunks and all the calls come in on those 2 trunks. Recently had a policy holder get mad about the decision made on...

I have seen several posts for this subject but none exactly like this. We have CM 6.03 in our core. We have a remote site with 5 H.323 9650 telephone sets. The site does not have its own gateway. 4 of the phones at the site are working just fine. One phone boots up and shows as connected in CM...

We have CM 6.3 with about 20 remote media gateways. I can use the ASA software to backup the announcements in all of our remote gateways. I can also use ASA to restore announcements on some of our gateways. However on a few gateways when I try to restore an announcement I am getting an error...

We recently implemented Network Access Control and 802.1x. I am not a network engineer so I am not too sure how that works. We are having problems with our 9650 telephone sets since this was implemented. The biggest problem seems to be that the phone will pick up the voice V-LAN then reset...

We have an AVAYA CM 6 running on a Cisco network with mostly 9650 telephone sets. Our network team recently enabled stricter port authentication. Now when we plug in a phone that has never been connected to our network (new, or newly refurbished) the phone will fail the authentication. We...

Does anyone have any details about denial event 2343. I have looked in the Avaya documentation and found that it means Request reject received - TDM/HP connection but I have no idea what that is. We have an Avaya CM, 6.3. We are in the process of moving all our DID numbers from TDM to SIP...

We have a CM 6.3. Today we got a complaint from one of our business units that their Vector Auto Attendant was not working. Found out that their announcement has been recorded over. In the past when an announcement was recorded we would see this entry in our history log 5/23 11:50 PHONE...

We have an Avaya CM 6.2 using mostly 9650 telephone sets. Core is located in the corporate office. About 100 remotes offices located all over the country. We are getting complaints of intermittent one way audio. After the call is established one member of the call will suddenly loose audio...

We have an Avaya Aura CM 6.02 and SIP trunks through an Avaya Session Manager. All SIP trunks come into our main campus. Besides our main campus we have about 100 outlying offices. The outlying offices have 9650’s connected back to the campus over our corporate WAN. All phones are 9650...

I have an end-user with a Windows 7 laptop running CMS 16 connected to a CMS 15 server. Yesterday when trying to run an agent report and selecting an agent from the dropdown she received a message “Unable to display Browse because there are not any Agent names defined.” Also when running a...

We are running Communication Manager 5.2 and just upgraded Modular Messaging to 5.2 SP13. We want to set up a zero out to go back to the CM to a group of people in a cover path. The problem is if the call rings more than 5 times MM pulls the call back instead of letting the call go to do want...

We have Modular Messaging software release 5. One of our users continues to get a message from the Postmaster mailbox. It is an undeliverable notification for an e-mail. The system converts the hexadecimal code and tries to read it to the user. Sounds awful. Problem is the user will delete...

We have a user who started his employment at our corporate office with extension 11111. He has been transferred to a remote office where he took over the job of another employee. The office has asked that he be assigned extension 33333. He wants to keep both extensions. We kept his 11111...

I need to set up a phone as follows: No call appearances of the station on the phone only bridged appearances of other stations. When you pick up the handset you do not automatically select a line or get dial tone. Inbound calls must ring on the phone. You must select a line to answer a ringing...

We are running CM 5.2.1 with mostly 9650 telephone sets. Now that we have integrated our PBX with the network our management wants to do all kinds of IP related applications with the phones. For example on the display they want to see not just the name and number of the person calling, but...

We are looking for a resource to help with remote staff issues. Our remote staff is set up in several different configurations using VPN tunnels or Citrix with either Avaya Softphone, IP Agent, or One-X Communicator all using Telecommuter Mode. Several of our IP Agent users are complaining...

We are running CMS version 15. The server keeps dropping all user sessions. After extensive testing and monitoring from Avaya Tier 4 and an Avaya Remote Field Engineer (RFE) we discovered that the CMS server kept seeing a dell server on our network at the router. The dell server has 2 NICs...

We are running CMS version 15. The server keeps dropping all user sessions. After extensive testing and monitoring from Avaya Tier 4 and an Avaya Remote Field Engineer (RFE) we discovered that the CMS server kept seeing a dell server on our network at the router. The dell server has 2 NICs...

I have a user who has a 9650 with a SBM24 button module. She does not like to use the white auxiliary buttons on the phone itself. She also needs to have 6 call appearances. Since she does not want to use the white auxiliary buttons, we have to put call appearances 4 – 6 on the button module...

We are running Communication Manager R15. We have 9650 sets. We have an issue with the contact list function of the 9650 sets. Here are the details. If a call comes into your phone, the caller ID shows up in the call log. You can press “call” from the call log and the system will dial the...