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We have about 10 users in a remote location using Ip Agent software in telecommute mode and they continually have issues where the software shuts down and they must relogin. The remote users are using a Nortel switch, of which we do not support. Our task was fairly simple, it had to be...

Here is our project. Site A wants to call Site B using our WAN network (IP based), the call will route through a couple of other routers before completing. Site A uses a V11 G3R, Site B is Prologix running I believe 1.2. We do have plans to upgrade Site A to an S8700. From what I have...

We are deploying a softphone to use with our Siebel Desktop application. In addition we are also using Genesys. Our softphone works through Genesys only using a G-plus adapter. When we went into production, around 2000 users acrossed multiple sites we ran into problems. While we are working...

Here was our task, setup some CSRs in a remote location so that they can use our CMS and switch to handle calls. But dont spend a lot of money. Our solution, install IP Agent and configure it for Telecommuter mode. Our switch is a G3R v11, and the location where the CSRs are located uses a...

Okay so I have a good start on the justification but after reading it, its just too techie it and does not stand out. I highlighted most of the critical points but just cant seem to think of a creative way to get my point across. Any one have a justification they used and would be willing to...

Okay I am fed up with my PC at home. PC is running extremely slow and it appears I have many viruses. Found this out by installing Norton System Works. Seems the one causing the most problems is the backdoor.trojan virus, which I am having trouble removing. That is just the start though, I also...

Good Day. I have a group of users, internal helpdesk center, that would like to record callers that are basically rude. I could simply install a phone at the supervisors cubicle, attach a recorder and let them use service observe. This would work but is not very effective. Rather what I...

We have had this problem before but we cannot remember what the exact problem was. We have 6 ISDN circuits provided by MCI that route calls to us. We are having intermittent static problems on calls. Thought we would get lucky and find just one bad circuit however so far we have heard static...

The integrated Directory feature we use quite frequently however we just installed some new systems and I am just curious to see if it is possible to access other sites directories as well. In other words I am at site A, I can see all the names in the A switch. However, I would like to see all...

Here is our problem. We have a Microcall Call Accounting system that initially was only capturing data for two locations, via ip connectivity. Worked very well, however we just added 3 more sites and now we have some overlapping extensions and trunk groups of course. So, rather than purchase a...

We are having what we think our response/latency issues with a DS3 we just installed between two locations approx 120 miles apart. Right now we are seeing between 25-30ms response times on the new DS3. Prior to this we only had 6 T-1's installed and had response times of 25ms. So what is the...

We have some CSR's that need to work remotely and we are designing the best solution. What we recommended was running IP Agent 5 in telecommute mode. We have not purchased the new release 5 software yet however we have a release 3 version of IP agent on site now. I installed it and can not...

Anyone using this software, we are getting ready to push the software out to all management and need some training and reference material. We have been using it in a pilot scenario in the IT department for about 6 months now and everyone loves it.

Probably not the right place to post this but it is a start. We are getting ready to deploy Genesys and we have purchased what is called a call concentrator server. Basically what I am being told is that is a data storage server, in other words a database that stores records from Genesys and...

Probably not the right place to post this but it is a start. We are getting ready to deploy Genesys and we have purchased what is called a call concentrator server. Basically what I am being told is that is a data storage server, in other words a database that stores records from Genesys and...

Okay so I am not the most knowledgable at XP. Couple of problems that I am sure can be answered here. First, when I log into XP, I have multiple users setup, instead of just opening up windows it also opens up my System 32 folder. I close it and then start using the computer. I thought...

Here is a tricky one. We have been integrating sites over the past few months. We have installed tie lines between the offices and configured them as ISDN so that we can send the calling name across them. Works great, however how can we also get the calling number displayed as well. We did...

Dont know if anyone can help with this but it is worth a shot. We are deploying what is called MCS-G, which is basically the Genesys platform, but not based on premise. Other than the 1 T-server on premise all other servers are located within the MCI network. We have the T-server up and...

Situation. We have an associate in that recently moved to Florida but still needs access to our network. Originally we set him up with just a dial up line and he accesses our network through a RAS server. Problem of course is the speed. We cannot use a VPN solution due to privacy...

Okay I have read several threads about how to set this feature to work with cell phones. Very simple and is works great. However, here is the issue I am having. When an extension is called the cell phone rings at the same time, works fine but we are having trouble with the display on the cell...