Hello - got a question about MTE. Is there any other way to limit a supervisor in MTE from viewing all queues in MTE? I know that it can be done by assigning a SPID to each agent phone then put that SPID Position ID in the Parameters of the Supervisor Definition. This requires me to go...
Has anyone had to change the IP addresses to Meridian Max and Link before? And does your CCR also have an IP address? Our site is changing IP addresses completely and I have never performed this on Max, Link or CCR - any help would be appreciated - or if someone could point me to the right...
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