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Does anyone know the Spreadsheet protection password for the Excel Spreadsheets that are used with Remote Utilities OLP program? I need to copy some of my station info off into another spreadsheet and it will not let me because the spreadsheet is "protected" and I obviously do not know the...

Hi all. We recently purchased a module extender for the Norstar Station module. We have installed the two units back to back and it works. We also installed the F-SM-MM-05 to convert from SM to MM fiber. Here is the problem though. We get all green lights on both extenders and the Fiber...

I am getting into a MICs 4.1 remotely with dial up using Norstar ICS Programming Tools. This system also happens to have a hunt group which is being answered by the auto attendant then going into a CCR. The problem I am experiencing is that whenever I access the MICS remotely, the call is not...

I have a MICs with a NAM for which I will receive the following complaint every couple years or so. I will have people tell me that they are not getting their voicemail messages until hours after the message was left. According to the customers they even check their voicemail and there is...

We recently upgraded a BCM from 3.6 to 4.0 so we are now using element manager. We collect Hunt Group Metrics monthly but I am having a problem getting them now. I see they ar now included in the CDR. I have set up the CDR to: Start a new file MONTHLY Max File Size 3600 KB Disk Space...

I recently set up a voicemail box on a BCM 3.6 so that my customer can forward their calls to voicemail and the message is on alternate greeting so that it does not take any messages. I also added a personal attendant to the box that goes to a skillset at our the Call center. What happens that...

I have a Call Center Set up with 9 skillsets. I never wanted any calls to go to voicemail but when I was setting up the skillsets, it would not let me complete a skillset until I had assigned a voicemail box for each skillset. I have the each skillset set up to distribute for 30 seconds; play...

I have a 3.5 to 3.6 upgrade package I purchased last year. I just went to upgrade my 3.5 BCM and received an error that the upgrade disk has expired. I changed the date on my install PC however to January 7, 2007 and got the program to start. However, the information says "this upgrade disk...

Good morning. I tried to get into my BCM 3.5 this morning and was able to get in just fine but when I go to Telephony services I get the following message: Telephony Programming is not available. A connection to the MSC has not been established. Please try again later. Any ideas what this...

I have a Norstar hooked up[ to a Cisco Router and out to the PSTN all via PRI. Everything has been working fine for a few years now. Lately, however, I have customers complaining about getting cutoff in the middle of their conversation. The message they get on the display is "inv ie content"...

Running 3.5 software - was working fine. First noticed that a CTI application we were running quit talking to the BCM. Went to get into the BCM on first LAN port and could not get in. Page not found. Tried second LAN port, same thing. Also noticed Voicemail is not working Did a hard rebbot by...

I was looking through a couple of my older MICs that were programmed years ago by Verizon and I came across something I thought odd. I noticed that they put the first 2 ports of the E&M card in one pool and the second two (identified as DTMF) inanother pool here is an example 081 - E&M - Pool...

I noticed this thread had been closed (reference thread799-1004225) without resolution and thought I would try again. I sometimes get the problem where an end user will tell me that they have got delivery of a voicemail message from the day before. They swear that they had checked their...

I am using Call Center Professional on Call Pilot and have a strange problem. Every once in awhile, it will suddenly log all the agents out. Not one at a time, but all of the agents at once. According to the call center supervisor, no calls are coming in at the time but suddenly everyone gets...

I have a BCM 400 running 3.6 software. I unplugged a couple phones while furniture was being changed out. Calls come into these sets via DID. After a day or two, calls quit going to voice mail for the disconnected phones and the caller received the message, the party you are trying to reach is...

I have, what appears to me to be, a very strange problem. I have had a Norstar system (4.1) with an ASM on it installed for several years. The system uses call routing and is set to night routing on PRI-A and normal routing is Pool A. It is set to night routing so that if the PRI fails it...

I have a customer who is trying to forward his extension to an outside number. He dials F4 then 9 (Outside access code) and gets an "Invalid Number" message every time. He is running on 4.1 software. Now I have set up call forward to an outside number on many phones and have had no problems...

Does anyone know if there is a way to all supervisors on the Call Pilot Call Center to logout an Agent? in our call center, many of the agents are forgetting to logout when they leave. So far, I have only found that you can force an agent off by going into Call Pilot and doing so in the...

In the manual for Flash mail it tells me that under the greeting table I can set an attendant and this will override the operator settings. Well, I set an extension number in the Attendant field but whenever I press "0" or let it time out, I get the message that the operator is not available...

I am reviewing my hunt group metrics and I am noticing that for the last month, I have 3 in th the Total Busy Column. I wonder if anyone can explain to me how the system measures a busy to a hunt group I have a DID as the pilot number for a Hunt group that has 7 members set up as Broadcast...