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Hello, Currently on CUCM 10.5.2, total of 8 nodes and 150 sites with voice gateway routers. I have a site that when they dial a certain area code and prefix they are getting a message they must dial 1 first, but they are dialing a 1. The LEC has fixed this a few times but the problem keeps...

Hello, Have an issue where the front desk receives a call and when they try and transfer it’s interrupted by another incoming call. They are using a 8851 so I guess they are losing the transfer softkey when that new calls comes in. Is there a fix to this? Thanks CUCM – 10.5.2

Hello All, We have a good size VoIP set up with 8 nodes and 100 plus sites. With CUCM 10.5 are there any reports I can run to show how many calls are being placed On-Net (over the network) verse Off-Net (out PSTN)? We have AAR so assuming the number dialed matches a number in CM the call goes...

Good Morning, I was wondering if someone had an example config for call forwarding during SRST? We are using both 7900 and 8800 series phones. If a call comes into 5551112222 I would like it to ring a few times then forward to an external number 814443332222. Is this possible? Another...

Hello, Anyone have the commands to debug incoming calls that are a analog FXS DID Trunk? I know how to do this on a PRI but I'm not sure which debug to turn on for analog trunks. Thanks

Hello, have a site that has inbound DID trunks on a FXS DID card and then outbound trunks on a FXO card. When they place a call out the person receiving the call see one of the outbound trunk number (their not 2-way thunks). Is there a way on the router I can over-ride that number and send the...

Hello, I'll try and explain this as best I can. When I call comes in to an employee and they don't answer the call goes to their Unity voice mail account. However, when their phone is set to forward to voice mail and for whatever reason the user doesn't have a voice mail account configured in...

good morning - Looking at installing a device pack so we can add a phone that is not currently available to us. Sounds like this has to be added (TFTP) to each of the servers in the cluster (total of 8) and requires a cluster wide reboot. With the new device pack I assume there will be new...

Hello, Got kind of a odd pickup group issue. When a call comes in to the main number if it's not answered they want it to ring on another number on another phone. So we created a hunt pilot number which points to a line group that the second phone belongs to. This set up is working as it...

Hello - Little background, we have CUCM 10.5.2 with 8 nodes and 100 plus sites. Each site has its own VG Router registered back to a Sub via SIP Trunk. We have one site where call forward external is not working correctly. When they forward their phone to an external number and call comes...

Hello, have a set up where the secretary has her boss's number on her phone so when a call comes in she picks it up. Now she would like to transfer the call to her boss but you cant transfer call to the same line you're on (as far as I know). She could park the call or place it on hold so her...

Hello, I've got an odd one where people forward their desk phone to an outside number like a cell phone. The forward works but as soon as it rings the cell phone the cell only rings once then drops the call while the person who placed the call thinks it's still working because it just rings...

Hello, In Unity during the greeting callers have the option to press 0 and go to the front desk if the person mentions this in their greeting. Is there a way at the end of the greeting an automated message can say "for the operator press 0 now" or something like that? Thanks

Hello, So I've configured Mobility for myself to call my cell phone when my desk phone is called. What I'm wondering is there a way to build a standard template that can be assigned to anyone and then they can update their cell phone number? Right now I'm building a Remote Destination and...

Hello, I'm running some CDR's and running into an issue. I can run the reports and email them to myself, but they are on a note pad and they look like a mess. I've attempted to open them in Excel but so far they still look like a mess. Anyone have any luck converting the text file into...

Hello, Have three sites all with a VG224 and every couple of weeks when someone uses an analog device they get a busy signal when placing an outside call. If I go into Call Manager (10.5) and reset the VG224 they all work again. All of them are configured as MGCP, site behind a voice gateway...

Hello, I'm having one heck of a time getting fax machines to work. What works at one site doesn't seem to work at another. They are all connected to a VG224, through VG Router that uses a SIP Trunk back to the CUCM. The fax goes a out a PRI and the VG224 is MGCP using t.38. Faxes fail to...

Hello, I have a site where the CUCM Pub server is dead so they are on the Sub. The time on all their phones is way off. How can I correct the time on the phones? When I SSH to Sub the NTP is set to the Pub, which it wont let me remove or add another server from the Sub. Is there a work...

Hello, We have a site that was set up with the below config. Inbound to the fax is working but outbound is not... you just get a busy signal. We test using an analog for now. Below are the 3 FXS ports, the 3 dial peers for the 3 fax machines, and the dial peer I think they all point to (which...

Hello, Have a site that is having issues with their 7937 conference phones. If they place a call one to one the call is fine. If they add another call to that call the they cant heard anything. This is only the 7937's, if they do this from a 7945 there's no problem. I've upgraded the firmware...