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A customer is having problems with attachments in her Netscape email program. If she gets a wmv or wma file and attempts to open it, it will try to load it into windows media player, but a MediaPlayer gives an error saying it cant play the file, and a blank NS browser window opens behind it. If...

A customer's system XP running IE6 will not allow windows update to run. It says that the security settings will not allow ActiveX Controls to run. I have set it to allow everything and it still happens. This began because the customer wanted to get onto her secure bank website and it says the...

I have a win98 HD boot up to 98, on another HD I have XP. Once in windows98 I can't see the XP HD. Is this normal? If I booted to XP would I be able to see the 98 drive?

Is there anyway to solve this problem without reformatting and installing XP again? A customer has XP and kids put a game in. It crashed and after that it boots to a blue screen saying the drive area is unmountable. Can't get into any safe mode of any kind. Always returns to the blue screen...

I have been researching this and can't find a lot on it. Figured someone may have seen this before and know a fix. A customer has a Compaq 5BW120, 500 series. Windows 98, not SE 600MHz 192MB RAM IE 5.1 Problem Out of memory errors such as "Not enough memory to run this...

I am looking for a good program that will work on as many versions of windows (also DOS) as possible and allow me to make complete hard drive backups. Mainly for the purposes of making a backup of customer's systems so I can tranfer the content to a new hard drive without losing anything. I (of...