Search results for query: *

Hi Folks. Got a question about Call Pilot's call center answering functionality. Have an MICS with Call Pilot 150. All calls come in via a single PRI. We're wanting to do a pretty simple auto attend and call center. Basically, AA needs to answer and give callers the option of connecting...

Hi Folks. I was recently was handed a DBS 824 system and asked to get it running temporarily until they can move their regular phone system to the new office. I'm normally a Norstar guy so please forgive my ignorance here. All is OK so far except the BLF module on the reception phone. I'm...

I have a hunt group issue and not a lot of experience in the area. Current config: New MICS 6.1 with 10 CO lines in Pool A. The three (soon to be 5) receptionists’ phones have all of the CO lines set ring only. This results in them coming in on their intercom keys. They are set up with six...

Hi Folks, I have a customer who would like to silently monitor incoming calls for quality control AND record them. He's even talked about having the calls recorded unattended and then saved for later review. I've not done this before. I previously proposed a new MICS with a CP150 for this...

Hi Folks, MICS with NAMM. System is set to stay on night service so AA answers all the time. If caller zeroes out, it goes to the prime set (300) and is answered. Works fine. The building just gave us access to their door opening system. They provide a ring voltage that we answer and...

Hi folks, It's amazing at the depth of the knowledge pool here. This site always has the answer when the vendors are stumped. My vendor is stumped with this one. Any ideas? We have office and plant locations across town from each other. MICSs in each location are connected with tie-lines...

Anybody know how to change mailbox numbers on a Startalk Flash? I changed a bunch of Norstar DNs. I also changed the set designation in the mailboxes, but it doesn't change the box number with it. Confusion reigns! I guess I could have the folks clear their mailboxes and just wipe and...

Still struggling with clearing out number ranges on our MICS. I'm trying to clear the 5xx range in order to use it as a destination code for routing to another MICS at another location. We are already using 4xx for a different location. I found a lot of b2 DNs in the 5xx range and changed...

You folks helped me about a month ago with some advice on eliminating DN conflicts. It's working, but I'm running into a new problem. Basically, I'm freeing up all the 5xx DNs on my MICS in order to add a destination code that will pass any number in that range to another system over T1 tie...

MICS 4.0 with PRI for PSTN, T1 for tie lines and NAM voicemail. I'm trying to add a destination code that will pass any 5XX number over tie lines to another facility. We're currently doing this with 4XX numbers to a different facility. (Our office is 3XX) Trouble is when I go to add the...

Hi Folks, Looking to establish toll bypass to a third site. We have a Modular ICS with a PRI feeding the main office. Second slot has a T1 card (16 channels provisioned) headed to plant #1. We also have a full T1 (data only) to plant #2 that we can strip some channels for voice. Trouble is...

Hi Folks, A while back I installed a T7406 cordless on a MICS system. There seems to be a ring pattern conflict that results in the cordless ringing VERY long -- almost continuous until the call is answered. I assume the system is sending out a different pattern than the phone and that the...

Hi Folks, I believe there is only one music input on the MICS 0x32 but want to be sure. I have a client that wants to listen to "regular" music over the phones but wants to use a promotional CD for music on hold. Does anyone know of a way to split these?