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Customer has a network with several locations. All the locations have a branch-office VPN to the main location where the server is located. The application being run is accessed via RDP to this server. Customer has a requirement that all users have their own login credentials, nobody shares...

New PC, HP, with an HP fax modem installed, and HP Laserjet 1022nw, shared. Machine is joined to a domain, printer works for all users on the network. Fax is set to automatically print received faxes. When a fax goes into the print queue, the print queue hangs. Nothing prints, jobs stack in the...

System is SCO UNIX 6.0. I have had something seriously fubar'd with a bad script. User was writing a script to fix permissions in an application folder under /usr (to make it and its files visible to Windows users through SAMBA,) and the script got up a level higher than intended and set...

A customer showed me the license usage screen on his Server 2003 TS Licensing screen. He has 9 CALs, installed as per-device. One station name shows as having 6 permanent licenses and 9 temporary licenses. Some of the temporaries are 2 per day, like it's getting one at the start of the day and...

One computer on this network cannot log in to web sites with IE. Firefox works OK. The web site appears OK, but when login credentials are entered it shows "Cannot diplay the web page" as if there were no connection or no DNS. (I even tried it using the IP of one of my sites rather than the...

Customer has an ancient GroupWise 6.0.1 setup, so I don't know how much help to expect. They actually only have two addresses in use for public email, all other GW activity is strictly in-office, and only 6 users at that. When the GWIA starts, it lists 30 or 40 messages as "recipient unknown"...

Palm Treo Windows Mobile 6.1, POP3 account set up, has been working over a week now since I got it. Suddenly, selecting Send/Receive gets no new messages unless I first delete one message from the phone. Then all new messages are downloaded when I repeat Send/Receive. When I try, it goes through...

Customer has 2 servers, both Domain Controllers in a Windows 2003 AD domain. I believe the domain is running mixed mode. One server is running Exchange. Customer rebooted servers this morning as is his Monday habit. After starting, the Information Store will not start, cannot find a Global...

I am able to use my HTC 6800 Windows Mobile 6 phone to browse the web from my laptop, but I'd like to give someone access to my laptop for remote control at a customer site. (It would go lots faster if he could configure the device by seeing my laptop remotely, instead of trying to talk me...

I have a customer whose Exchange server has a spam handler, drops mail into a Spam folder under the Inbox folder. I want to be able to automatically delete from this folder items older than 2 weeks, no user intervention, but I do NOT want any default autoarchive action. I have set autoarchive...

Several users at a customer site running Exchange 2003 with Outlook 2003 at the PCs have reported that their archived messages are disappearing. When I went onsite and examined one of the PCs, I found that the archived messages were present, but in the archive's Deleted items folder. Thousands...

Using Excel XP, performing a File, Exit results in a File, Close being done, Excel remains open. If more than one file was open, only the current file at the time gets closed. Alt-F4 or the Big Red X behave the same. Word on the same machine does not do this, File, Exit behaves correctly...

I have installed a LaserJet 2015 printer on my network. Server is running Open Server 6. Printer prints fine from Windows systems, UNIX jobs spooled to it never print, remain in spooler forever. I can telnet to the printer (telnet xx.xx.xx.xx 9100) from either Windows or UNIX and it responds...

Had a problem with VisionFS 3.0 on 5.0.5, started months ago, actually. Vision shares would be unavailable for 10 minutes or so every 5 hours or so. Found in the log (/usr/vision/vfsdata/logs/error.log) where VisionFS crashed with a Segment Violation. Searching for that brought memory errors...

My customer is a law firm with several attorneys carrying Treo 650s. They use Versamail to get email from the Exchange server via POP3. Their desktop PCs use Outlook as an Exchange client. Their server is running Exchange 2003. Mail that has been retrieved by the handheld shows as old mail in...

I have a customer running Windows XP Pro stations on a Windows Server 2003 network. Occasionally, print jobs will go to a printer other than the one specified. I had been blaming the server, thinking the spooler was mixing up the queues somehow, but now it has happened to a user with a local...

I have delivered to a customer a Citrix Metaframe XPs FR3 on Windows Server 2003, only one Metaframe server, trying to run WordPerfect Office 12 as a published app. Active Directory is not installed, and there are no other Windows servers on the network. Citrix is primarily for application...

I had to reinstall a Windows XP yesterday for a customer who got whacked by backdoor.haxdoor.D. I kept thinking I got the machine cleaned up, but as soon as he reconnected to the LAN, it came back. He can log in another machine with no problem, so I gave up and asked him for his CD packages...

In Outlook, if I view the properties of my Contacts folder, there is a check box for "Show this folder as an e-mail address book" and that contacts list is available using the To button on a new message. I need to be able to do that with another user's contacts folder that I have access to. I do...

Posted this question about a month ago, no responses, so I'm re-trying. Have not found an answer anywhere yet. Have a user with a new laptop, XP Pro SP1, set his My Documents to point to shared "My Documents" on his desktop PC, and set to make files available offline. After syncing, restarting...