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We have a Nortel 61C switch. Is there a way to run a report from the switch that will show the traffic stats on each PRI we have?

Our company is merging with another company and our name will change. Currently, the outbound caller ID shows our main number (not individual DID numbers) and the current firm name. Is that firm name information coming from the switch or from our carrier? If from the switch, how do I go...

I know how to get a count of how many analog lines I have on my 61C switch, but is there a way to do a printout that shows only the DN, Display Name, DES and TN of each? I don't want/need all the associated programming in the printout. I just need the basics for a line inventory. Any help is...

We will soon be four-digit dial linking a Mitel (model unknown at this time) phone switch with our Nortel 61C. Anyone aware of any known issues with trying to set that up between these two kinds of switches?

We have assistants who answer phones for multiple bosses. A user said that she used to be able to see which boss a call was covering to her from (after a FDN or HUNT) on her phone display so that she would know to answer "Mr./Ms._____________'s office." She said that has stopped. No...

Is there a way in Call Pilot to re-establish a listened to message as new so that the message light on the phone won't go off and so the message will return to the first "new" messages? A user calls into voice mail from home and listens to messages but would then like those messages to still be...

We are working with 3904 phones. A user would like to get a device that can be attached to the phone and used to record voice mails so that they can later transcribe messages from tapes. Anyone have any suggestions?