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Okay, here's probably a simple one, although I can't quite figure it out. I have an AA answering the phone, and a CCR tree. I have the non-business hours message answering, but right after that it goes into the CCR tree. So my nightime greeting sounds like: "Thank you for calling, but...

Page 9 of the Call Center Install Manual says: "Basic Call Center and Professional Call Center are available. The table “A comparison of Basic and Professional Call Center” on page 13 shows the differences between them. You can use Basic Call Center on a CallPilot 150 system. You can use...

Hi all yet again. I have a problem with my AA turning on/off the business at the correct times. It seems to be off by about a half-hour or so. I have checked the system clock time, and it is correct. I have checked the date. I have it set to turn off at five PM. I have phoned in just after...

Hi all, can I run a NAM 8 and Flash ACD (NAM handles the AA, Flash handles the ACD) at the same time? I don't think I can change the feature codes for the Flash, but I heard I can change them for the NAM. Anyone know how to do that? -Wayne

Hi all again. I have a Flash 2.0 unit with VM and ACD running concurrently. For reasons that are very detailed, I would like to disable the Flash VM and run just the ACD. I know that they sell units with just the ACD on it, so it should be possible. I'm thinking of trying to run a NAM 8 with...

I tried to post this, but it didn't take first time, so here we go again: - The Call Pilot 150 comes in a regular and exp version. What are the differences between these two (besides the price)? Part Numbers NTPW0000 or NT5B82AABX or NTPW0053 for the regular version and NTPW0001 or...

I'm currently trying to decide between Prelude on a NAM, and the Call Pilot 150. I'm currently running Flash w/ACD. The people who sell this stuff rarely know what they're talking about, so I find it most useful to look at the install manual to see what features it really has. If you have...