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I have this release (Software Load: R012x.02.0.111.4) on an older S8300 PBX. Anyone know if I can use One-X communicator with this or the last IP Softphone version, version 6 was it? Any advice appreciated.

I'm not real familiar with CMS having only worked with it in the mid 90's. I am trying to provide access to one of our Call center supervisors to be able to run reports and monitor her agents. For some reason I am having a very tough time accomplishing this. Any assistance would be appreciated...

It's been a while since I've had to manage an Audix system. In the main menu we get 3 prompts 1) Record Message 2) Get messages 3) Administer personal greeting. Pressing 5 gets you the personal options menu even though the option is not given. How can I make those prompts come up in the main menu?

I have a remote user who uses an XMOBILE station (EC500) to receive calls at home. She is wanting to make calls outbound from her remote location using our PBX. She doesn't have a softphone installed. Is there any way that she can access our system remotely and make outgoing calls on our lines...

So I tried to remove an agent login-id for an employee that is no longer here but the system would not allow it. The agent was still logged in and in aux mode. Easy to solve, we went to the phone and logged the agent id out and then removed it. My question is, is there a way for an...

So we have our main number that points to our two attendant phones. Basically our main number is a VDN hat goes to a vector that points to '0'. And '0' in the dialplan points at attendant. Every now and then the attendant steps away or has to be away from her desk for some reason or another...

Okay, so I'm not a whiz at handling attendants as I haven't dealt with them in at least a decade. So in the system I am working in now, the dialplan says 0 goes to attd. In the system I have 6 attendants. How do I know which attendant this points to? And does it always point to just one? Thanks...

So what are the pros of having agent login ID's vs just primary / single extension for an ACD hunt or skill group? What are the cons of just having a primary extension for it?

I've inherited a Version 11 switch and it's been a while since I've used one. I logged in to check our agent hunt groups and the hunt groups are only 3 pages long without a page that list members. That's strange to me. How could it not list members? We have agent login-ids that are assigned to...

I rarely get stumped on Avaya questions but I'm lost on this one. I am being asked by a CTI vendor what type of Avaya switch I have. I currently have an S8700 CM 2.1. But the type listed below, I do not know. Obviously it's not the last option but not sure about the others. Any assistance would...

In BCMS when doing any agent report is it possible for the supervisor to have access to only the agents in their skill / hunt? Currently it lists all the agents in every skill and they have to go through and select their agents only. We have BCMS R2 V3.2. We have a CM 2.1.

We just got IP agent installed and I'm currently messing with it. I don't see an option though for a full phone view like there is with the regular IP softphone. Am I missing something? I want the agents to see a picture of their phone while they are telecommuting. We installed IP agent version...

Strangest thing I've ever seen. We have an S8700 CM 2.1. My phone which is a member of different hunt group ACD's in my organization, and for some reason will not allow me to log in to any hunt group. I am a member of all the groups I'm trying to log into, and have a login in the BCMS login...

We have a Partner ACS 4.1. There is a phone that will not automatically answer the ringing line. Instead when the handset is lifted it defaults to an open line. We would like for it to automatically pick up the ringing line. We have automatic line selection already programmed, but I guess that...

We have an S8700 and BCMS Vu R2 V3. I see the section on scheduling a historical report, but it always makes me select an existing historical report to schedule the printing of. What our goal is, is to schedule a new historical report that will run and print daily or weekly automatically. If it...

My boss is interviewing potential candidates for a new position here. He wants me to provide two PBX questions. I have some but I think mine may be a little difficult. Especially since our jobs are heavy on Cisco switch/router side. So I didn't want to ask real tough questions that would lock...

I'm trying to remove data extension 2017 which used to be a data mod for our old R300 remote office system. The system keeps saying "Must disable associated link before removing data module". I gotta say I'm stumped. I can't find this link anywhere. Here is the current programming on the...

Attempting to program a loudspeaker page button on a phone. The instructions in the manual do not work. I've done this before where you hit the button and assign Intercom 70 to it. I thought there was a different area than Central Tel Program to do it in. When we access central tel program and...

Anyone know what DCS stands for?

We have a Cisco Unity voicemail recently installed with a CM 2.1. We would like to use the #8 feature with the Cisco unity voicemail instead of Audix. I've had no luck getting this to work just yet. I know I have to set the Unity hunt group as the primary but whenever I do then calls don't route...