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Hi guys, trying to figure out where the CLID comes from when IPC callers dial out through my 81c through Q-Sig card?? would need to change the CLID and been going through an awful lot of stuff on my PBX but can't find this. Would be greatfull with some help. Thanks

Hi guys, trying to figure out where the CLID comes from when IPC callers dial out through my 81c through Q-Sig card?? would need to change the CLID and been going through an awful lot of stuff on my PBX but can't find this. Would be greatfull with some help. Thanks

Just had a bcm450 ip installed, seems everyone on call forward (at least to voice mail) gets this annoying double buzz on their set when call is redirected. Disabling redirect ring option doesn't solve this issue. Is it something we can get rid of? It's very frustrating when you have a client...

Anyone knows if it's possible to dcfw to external # than a specific extension? Thanks guys

Does anyone have a link for details on SU12 and 13 for BCM400? Thanks

Hey all, Got a question for the pro's here. BCM 400 console when in night mode will only show "Night Service" on the display. Now for some specific reason, we have to call forward the console "after" the night service is on. Problem is we don't know if call forward actually IS on since it won't...

This has to be something that can be done, just can't find it. Would someone confirm this for CP? Thanks

We have a Norstar system and can not access remotely. So I sent a tech over to program it so that night service is programmed Auto. CallPilot is auto attendant mode and 4 rings, which we here when calling at night - thing is, I don't want to hear them, want to go straight to greeting. What...

Good morning... I created a clid for the helpdesk, which is fine when they call out, but is there a way to show a unique number for all of them when they use their lines to call internally?

81c with succession 4.5. CLID shows up ok on primary DN but when hunting to second DN, CLID shows up as first DN. Can I get CLID to be passed when hunting to second DN on same phone?

I'm setting customer phones on Meridian and Norstar so that when they go off-hook, it dials an external toll free number. Phones serve this only purpose. On option 81, I could only hot-key to internal DN which is ACD DN call forwarded to toll free number. Is there another way? Could not find...

Hi again...I have Element Manager version 2.07 on desktop, same at other end. I have been told that there is a newer version but can't find it. Anyone knows about this? Current version 2.07 has issues when remotely programming functions on a BCM400, it's verrrrry slow with 2.07. So looking...

Have another one for you guys (you're just too good). Our helpdesk would like to have their personal DN'd not showing up when they call back clients, for obvious reasons. I know it can be done, just can't figure out how. Any clues?? thanks

Hi to all, question here: in MerMail you could enter someone's name in a directory which would be used for "dial by name" when they did not have a mail box. Does a similar option exist in CallPilot? Thanks

Trying to figure out where, if possible, to tell CP how many times to page or interval etc. with remote notification. Is it possible? I thought I could do this with MerMail. Thanks

trying different features to hide extension number of calling party, but only on internal calls. Don't want users to see the agents personal DN when thet get a call from Help desk agents. I know it can be done but.... Thanks for the help!

Bit twisted may be but can this be done? ACD set on a queue (which has SDNB=yes) k2 scr 1111 and k4 scr 2222. scr 2222 is marped on another phone as it has to ring always even is set is CFW. How can we keep this set-up (hunting to k4 emergency) but have busy signal to callers at k2 scr 1111...

Is there a quick way that I can guide remotely someone to change the co. greeting message They seem to be user Feature 982 with operator pwd but after that....??

calls coming to queue, when picked up by agents (unforced) there seems to be a delay involved before the agents actually get the call. Some say putting the call on hold then coming back does the trick, but I think its just a delay. This is not happening all the time but gets to be annoying...

Hi everyone, need some help with my web page. I some 'exe' files for slideshows. When referenced, I get a window for 'open' or 'download'. Certainly don't want this, and don't think surfers will either, this could be anything to them !! Now, how could I have these files execute without that...