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Hi All, I have found the training template, but I am wondering if it is possible for sharepoint to host an exam. Basically we have 600 staff members who need to do an exam, but we wish to collate the exam results so that we can find out - What lessons the group needs refresher cources for...

Hi All, I have just logged into our sharepoint site and found that 1 document library has lost the context menu (dropdown box with delete, check out, workflows etc...). I have also noted that not all of the documents are being shown and at the bottom of the page, there is a "(More Items...)"...

Hi all, we are trying to update the firmware on our DS1 board (TN2464 HW01 FW019) to FW020. Whenever we have tried this, it comes back with a Fail, reason code 6232. Can anyone let me know what this code is and where I would be able to find it, if it comes back again... Thanks.

Hi all, I am wondering if there is any way that you can remove the system message after the personal greeting. We have a client who just wants the personal greeting without the system message "At the tone, please record you message. When finished, hang up or press # for more options". Any...

Hi All, I am trying to setup a Cacti server to check out the amount of registered stations we have on our system and I have looked at the MIB and still have not had any success. I have found the OID - 1.3.6.1.4.1.6889.2.8.1.109 for g3regipstations, but cannot get any data out of it. It seems...

Hi all, I am currently trying to find a solution to a scenario where we have a couple of Agents who are doing something a little bit unusual. The agents make an outbound call to a customer to sell products, when they are halfway through the call, they put the customer on hold, then...

Hi all, We are currently looking into setting up a VPN or seperate link for an ESS that we have running in a remote site. We currently have a MPLS connecting main to ESS, but this link is having major issues and we now want to seperate that out so that the ESS will not constantly have issues...

Hi All, I currently have a scenario where I have 20 BB Devices, 15 users on Exchange 5.5 and 5 on Exchange 2003. I have a BES 4.1.4, which is currently connected to the E2K3 box, but I am wondering if there was anyway that I could load the users from the 5.5 and have them connected until they...

Hi all, I currently have an form that has an input of an email address to send to. What I wish to try and do is change the "To" field so that it only requires a name to be put in with the email domain automatically inserted. So basically, I wish someone to put in JSMITH and then the To email...

Hi All, Currently we are using Right Fax and now looking at getting a new fax server or something that will enable us to use existing faxes from an old G3RV8 system. We have moved to S8700 (CM3.1.2) with G650 ports, which is centerally located in a Data Centre with no physical hardware located...

Hi all, I am wondering if there was anyway to set up a automatic notification of when Avaya releases a new firmware upgrade for boards. I get notifications for servers, CMS, AES and MMS from the download site, but not the actual firmware for the boards. Is there something that I have...

Hi all, Is it possible to have 1 BB device run email from 2 exchange servers? We have different clients co-ordinated by 1 guy and he gets email from both of them on different 2K3 exchange servers. Is this possible, or do we just stick with the forwarding method we are doing now. Regards

Hi All, We had this in our AES logs today when we lost connection on our CTI application. Here is a bit of our AES log when the errors occured... 12:17:57 ERROR:WARNING:trans_serv:getNextMsgToSend:Write queue for switch, AESSydney, is out of sync or being flushed 12:17:57...

Hi all, I have just tried to setup an agent with a screen pop, but it is coming up with an error stating that I need a phone with an 80 character display. Can someone let me know what type of phone has an 80 character display..

Hi All, We have recently connected up AES to control an IP agent state. We have not got any issues with the application, AES or IP Agent with the exception of 1 little "issue". When the agent logs in, they need to manually answer the first call they get. Everytime after that, there are no...

Hi All, We have an issue with IP agent and the configuration of the station extension and password. We use 6 digit extensions for IP Agent stations and business support extensions are 5 digit, with sometimes the Operational staff configuring their IP agents with 5 digit extensions so that...

I have been tasked with trying to put together our intranet via Sharepoint, which is going quite well except for setting up documents. We have 5 different offices and they would like a site for each one of these, but they share some common documents (i.e. leave forms, purchase requests etc...)...

Hi all, Is there anyway that the "Share station information between users" option can be turned on after IP Agent has been installed? We have a new IT guy who has been reimaging machines and not ticking that box on install and now whenever a new user sits at that desk, it goes through the...

Hi all, Simple question - I know it is possible to connect an Asterisk to a S8700 via a H323 trunk, but would it then be possible to have these agents login. I have a client who has gone out and bought quite a few Polycom SoundPoint SIP phones and they wish to use these as their agent phones...

Hi all, Simple question - I know it is possible to connect an Asterisk to a S8700 via a H323 trunk, but would it then be possible to have these agents login. I have a client who has gone out and bought quite a few Polycom SoundPoint SIP phones and they wish to use these as their agent phones...