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  • Users: McGruff753
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  1. McGruff753

    Max Agents

    Anyone know how I can see the maximum simultaneous agent log ins there were? We have a set number of licenses and I need to see if we are exceeding those as well as what time of day. Thank you.
  2. McGruff753

    Aspect and Noble

    Anyone using Noble with Aspect? I've been told Noble doesn't do a cold transfer. Is this true? Or is there a work around? Specifically, the agent using Noble is trying to transfer to an Aspect extension (not sure if they are on Noble or not) and leave the call in their voicemail.
  3. McGruff753

    Producer

    I have a supervisor with agents in 2 different agent groups. Group 87 takes calls on application 488, but agent group 83 gets calls in applications 488 and 489. She is asking if she can see what appliction calls the agent is talking on. I couldn't see how to do this in the table field. All I...
  4. McGruff753

    Caller ID assistance

    Option 11. Have recently had the carrier turn on ANI for us. D-channel was already in place. Only receiving trunk information on inbound calls. What steps need to be done within the PBX to get Caller ID displayed on the phone? CLS TDD is set. Thanks.
  5. McGruff753

    Talk tracking

    I'm creating a couple of detail and drilldown cavasses and am trying to see if there is an industry standard on classifying a 'talk' condition. What are you guys doing on: OUT1 OUT2 INS SUPV MSG CONF RSVD HOLD ==================================================== NON-TALK: OFF IDLE AVAIL WRAP...
  6. McGruff753

    Uniphi connect question

    Here is an email I just received from my help desk. They just began using Uniphi Connect and these are some of there concerns so far. Are there any work around for their issues? ------------------------------------------------------------ Here are some of the downfalls to using Uniphi Connect...
  7. McGruff753

    Database info

    I have an IT person who is tasked with a project to extract some information from the ACD and has asked me to provide him with: Service Name Global Database Name Host Name (I have this one) SID for Oracle 8 O, not 8 I Where do I look for this? Thanks.
  8. McGruff753

    Tk Out Grp error

    Just took over a new site and the activity log has been getting flooded with the following errors: 07182005 14:44:48 CUSTINFO Undefined resource referenced Resource TK OUT GRP Value 0 SpecParm 206 SpecParm 14 33 TRUNK trunk_avail 136 07182005 14:44:56...
  9. McGruff753

    0 to point to another DN

    Our Camp Hill PA site has changed their main number to go through an Aspect ACD, and when they press the operator option, it goes over a tie-line to a 2008 teleset with DN 6318. They have 26300 as LDN 0, but they no longer use their 2250 set. When a Meridian user dials 0, they get the night...
  10. McGruff753

    Version 9.0 RTR

    Anyone out there having problems with their ACD RTR (Rolling To Redundant) that recently upgraded to Version 9.0? My ACD has lost its Primary 3 times in 3 weeks. We have already replaced the Utility Card in the Primary. Now we may be looking at the Processor or the Hard Drive. Just curious...
  11. McGruff753

    DENY assistance

    Okay, what did I do wrong? REQ chg CUST 0 FEAT net TRAN ac1 TYPE npa NPA 1201 RLI SDRR deny DENY 976 DENY BUG841 BUG841 : 0 00001991 0 00001995 00000000 BUG841 + 106C4A44 1083FC5C 1144168E 11441374 114412A0 BUG841 + 114409AA 1143E65E 1143E600 1143DF9C 1143D574 BUG841 + 1143D0EC 1143CF2E...
  12. McGruff753

    Need to use 1 in CDP DSC (SPRE issue?)

    We have run out of DID's 2-9 to the other offices and have now encroached into the 1's. When I do a LUDN for 1's, I get nothing. When I PRT DNB for 1's, I get: REQ: prt TYPE: dnb CUST 0 DN 1 DATE PAGE DES DN 1 TYPE SFP I need to be able to program 1800-1899 as a CDP DSC. Is this a...
  13. McGruff753

    DGT/DMI RLB/RLI Assistance

    I have a unique situation that I am trying to resolve remotely. I'm in Las Vegas and the Option 11 (on release 23) that needs the work is in Oklahoma City. OKC has 3 loops (Local, Long Distance, and a Tie to the Aspect phone system). Route 5 is their long distance on Loop 4. Loop 4 has a...
  14. McGruff753

    FAX DN forward to POTS line

    I have a site in Oklahoma City (I'm in Vegas) that has opened up an annex building to their call center. This is temporary until January or February. The group wants to take their FAX machine (DN 6054) with them, however there is no Meridian equipment being installed in this annex to keep it...
  15. McGruff753

    Cabinet power supplies

    Some of you may already be aware of this known issue, but I just experienced it first hand. I have an Option 11 that lost power to the primary cabinet, but the second cabinet was powered up. Although I was able to re-seat the power supply and bring the system back online, our vendor...
  16. McGruff753

    Banner Assistance Please

    Option 11 with Succession 3.0 I have gone into LD 17 with the second level password and attempted to change the banner from Nortel to our company name. The change went through successfully, however, it does not display on the phones. In addition, Nortel has never displayed on the phones...
  17. McGruff753

    Opt 11 Version 21.23 to Succession 3.0

    We will be upgrading our system by the end of next month. Any horror stories out there? Any key items I need to watch out for? Thanks.
  18. McGruff753

    ISDN - PRI question

    This may seam real basic, so please bear with me. We are going to be switching circuit carriers in the next month or so. We currently use DTMF, E&M with AT&T. The plan is to go ISDN-PRI with possibly MCI. I have 1.5 MB DTI-PRI Cards in slots 1, 2, & 3. Am I set as far as hardware? Or is...
  19. McGruff753

    Conference calls dropping

    Has anyone seen this? Here's the information I am getting from the onsite tehcnician in Pennsylvania. An executive in San Francisco is creating a conference call. During the call, one of the Directors in Pennsylvania gets dropped off of the conference call a few minutes into the call. No...
  20. McGruff753

    Opt 11 constant ring

    I have an Option 11 on Release 21. Occasionally when an inbound call comes in, the ringer on the phone is a long constant ring instead of the 3 seconds of ringing and then 3 seconds of silence before the next ring. This happens on both 2616 and 2008 models, but not on all calls. I believe it...

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