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Hi there, We have recently switched from an on-prem Mivoice phone system with physical MITEL handsets to a MiVoice Business cloud solution and MiCollab softphones Our contact centre have reported a strange issue where they call a destination and almost always the call is answered by an IVR...

Recently the PA to our MD left the company and since then whenever people send meeting requests via Outlook to the MD, they receive an undeliverable message back from the Exchange server, saying that the PAs account does not exist: Subject: Undeliverable: Updated: Meet with Becky @ Borders to...

Hi, We have bound several Macs to the Microsoft AD domain. One of the reasons for doing this was to achieve a single sign-on environment. ie no need to reautenticate when connecting to one of the file servers etc. The problem we have is that when we attempt to connect to the Win2003 fileserver...

We do a merge to get data into Word to print labels. As this is a mailing list there are loads of pages. The problem that we have and have had for several months is that if we specify a page range to print, the print job never comes out. Only if we print a page at a time does the job come out...

Hi, I had Acrobat & Distiller 5 running on a Windows 2000 Server, however that server has been taken offline and as we need to continue running Distiller for another couple of weeks, we installed Acrobat Pro/Distiller 7 on a Windows 2000 Professional PC. I've installed the required joboptions...

Hi, Does anybody have any experience of Macs that are bound to an Active Directory and how they print via print queues setup on a Windows 2000 Server ? Since our Macs have been bound to the AD, the Macs can now see the print queues however I get get cannot connect to Samba host errors when I...

Hi, I have a bunch of print queues on a Windows 2000 Server and instead of setting them up manually onto out new Windows 2003 Storage Server, I wondered if I could use a migration tool to migrate them safely ? I have looked at the Microsoft Printer Migrator 3.1 and it looks like it should do...

Hi, About 4 or 5 years back, I joined a publishing firm as an IT support person and one of the first things that I was asked to look into was a problem wherby if a user ran a broad search query on our Windows 2000 Server, it would have an adverse effect on the other users connected to the file...

Hi, We have lots of Macs using MS Office 2004 and reguarly experience the error above when saving Word documents to a network share. The user are using OSX and they are connected to the Win2K fileserver via AFP. The problem is intemittent though. I have seen so many threads/posts on the...

Hi, Have binded a couple of Macs to our Active Directory domain which means that we can now log into the Macs using our domain credentials, great! One thing I'm unsure about however is I thought that by doing this it would create a single sign-on environment so that when I wanted to connect to...

Hi, I have a problem wherby my Intel Macs running OSX 10.4.8 are unable to change their AD password from their Mac. They get the message to prompt about expiry when they have tried logging onto the fileserver using their domain credentials but when they fill in the Change Password details, it...

Hi, I'm not sure if this is the correct forum for this query but here goes. Recently, I managed to BIND my Apple MacBook Pro laptop to our Microsoft Active Directory. The computer now has a computer account in the Workstations OU. Once the computer was bound to the domain, I was then expecting...

Hi, We have a mixed network or Windows 2000 PCs and Macs running OSX 10.3 and OSX 10.4 Apparently at the moment, the Macs on our network do not register on the DNS server. I read that this may be because the Sharing PrefPane should be the same as the DHCP client field. The DHCP client field...

Hi, I have a desktop PC that gets its internet conenctivity from a Homechoice box via an RH45 ethernet cable. Due to funky things with the Homechoice box and its built-in modem, it has been suggested to me that it would be best to get my 2 wireless enabled laptops to connect to the internet via...

Hi, An extra pane is visible in my Outlook Express 6 application. This extra pane is at the bottom, below the preview pane and the folder list pane. The contents of this window is a search field, with an Orange background. I can type in a search query in here just like using a search engine...

Hi, I need to purchase a CPU for a DELL Dimension 5150C and I am a little confused to say the least. I have read that this PC can take Pentium 4 and Pentium D processors of certain specs. Can anyone recommend to me which processor I can get for this ? I have seen the 'Smithfield' and the...

Does anybody know why when you have TCPIP configured as DHCP, the DNS fields are not populated by the DNS addresses issued out by the DHCP server ? However, if I go into the Terminal and go into ipconfig and type: ipconfig getpacket en0 This then lists all the IP address, gateway, subnet, DNS...

Hi, I have a vbscript that when run, diplays its putput to screen. I am completely new to vbscript and probably wont use it again after this time. The script output its results to screen. I would like to find out whether it is possible to edit the script in some way so that the data the script...

I am attempting to remove an application (NeoOffice) from several Macs on our network via ARD. I thought I would have an attempt at using sending a unix shell command from within ARD to remote Macs. I typed in 'rm -f /Applications/NeoOffice ARD told me that the command was sucessful but when I...

Hi, Just wandering if anyone knows of a printer usage reporting tool that I can use with the HP LaserJet 5500 & 5550. I thought I had found the answer in the HP Easy Printer Care software but ten discovered that the printer usage report in this software only supports certain models. Does...