Search results for query: *

I have been asked to extend a T1 circuit which is no problem, have done it many times. And then at th last minute they add that they want to do a head to head test (1's and 0's Quasi), and that I can use a router, CSU,DSU for this. In my experience the local Telco does this with a T-Bird or...

We are opening a new office and have several Merlin ETR 18D's and 1 MCS12 but no KSU, what model and version of KSU do we need. We wont be expanding to anything more than 6 lines and 8 sets. No voicemail we are using LEC for that. Im very familiar with Nortel and this Avaya is new to me. Thanks

I installed a new CICS w/7.1 software today and set the time as usual. About 10 minutes later I noticed the time was like 1am and the date was a day later than it should be (the 18th). So I set it correctly, and again 10 min later the same thing. So I then did a system startup to hopefully clear...

We have an opt 81C 25.40B, Symposium 4.2. What is the easiest way to send DN calls (key 1 and 2) directly to voicemail while agents are on an active ACD call (key 0).

We have ACD phones in our main office (in NY) connected to our OPT 81C (in CA) via a 9150 card. We have Agent Greeting installed and working perfectly in our CA office. We just received a request to have our NY agents start using A.G. My question is should the Agent Greeting play when agents...

Does anyone know the maximum greeting length on Agent Greeting version 2.0.6?

We have an opt81c 25.40B, Symposium 4.2. Something strange started happening about a month ago. ACD calls are presented to the phoneset and instead of coming thru the headset the caller is heard over the speaker of the 3905... I have never seen this before, any ideas anyone?

I am getting complaints of a message "your session cannot be completed" being heard (before the proper greeting plays)by the originating party, when calls are tranferred between departments (via a CDN). Has anyone run into this? We have an opt 81C, A.G. 2.0 ver.3.0.6, Symposium 4.2

We have an option 11C in an equipment room that shares a wall with the adjacent suite. That suite will soon be a medical office which will have an MRI machine. So the opt11 cabinet will be about 8 feet the other side of the wall from the MRI, should the magnetic field created cause any...

Does anyone know an international test number I can use to test with i.e. "England weather

Is there anyway to add CDN's. I have an opt 81C 25.40B and have 240 active CDN's.

I am in the process of setting up some point to points that will be talking to an Aspect system, what will my d-channel interface be?

Does anyone know the part number of the adaptor you need to connect a headset to a 2250 console. If I remember correctly it has two big phono plugs on one side and an RJ-11 on the other.

DOes anyone know if there is anyway to program the "goodbye" key (opt 81c 25.40B) on the 3905 (rls. 3)sets to send the caller somewhere else (i.e. back to the IVR) instead of disconnecting.

I am being told that the M3904's (rls. 3)do not come standard with a full-duplex speakerphone and to upgrade them is around $100. Has anyone heard of this. I was under the impressio that all 04's are full duplex standard.

Is there any way to force the agents in one particular ACD que to use activity codes? We have an opt 81c, 25.40, Symposium 4.2.

Opt 11 rls 25.30. Is there any way to see (on the terminal) real time raw CDR to verify that the PBX is in fact set up properly to send it out?

Does the Opt. 11 (rls. 25.30) have any internal "thermometer" in it that throws out an error after reaching a set temp. We have thermometer/humidity alarms hooked up to the SEB's at some of our sites but are looking for a different way using existing equipment.

I have an opt 11C, 25.30 sftwr, 1 TMDI and a NT8D09BB vintage analog card. The problem is that when a user attempts to "dial" into equipment in other offices over an analog line, he only gets between 12 and 30K connect speed. Is there anything that can be changed or adjusted to make...

We have an employee we believe is "eavesdropping" on others phone calls. The phoneset is a M2008 on a OPT 61 with 25.30 software, no Symposium, no ACD key on their set. Is there any way that employee can monitor or listen to other employees phone calls?