Search results for query: *

I am trying to connect CR9 to an AR5.5 datasource I get an error when trying to connect it is as follows Logon failed Details: S00:Driver]Cannot open catalog;Message number =9010 please help cheers Richard

I am having a bit of a block here I need to write an if then formula (Which is easy, and I can do) but my problem is that there are multiple if thens within 1 perameter eg if {vect_ansprfle.calltypename}='MRC'and {vect_ansprfle.queuetime}> 10 then 0 else 1 this works a treat and i can tell if a...

Help Please We are trying to write a report in CR9 against our remedy database ARS 5. We need to find out the 1st time a call was responded to, and pull this data out and measure it against our sla's The problem is the most obvious field to use is over written when a certain change is made to...

I get an error when trying to connect to the internet via dial up then the machine reboots. the error is The remote procedure call RPC services terminated unexpectedly. can anyone shed any light I have been told to reinstal, but I want to see if there is a less drastic way to do it first. Ta.

Is it possible to get crystal to run a selected report at a given time each day I would like to create a schedule if possible

My company is thinking of upgrading from v5.1 to v5.5, Would there be any issues over length of fields that have been changed on the helpdesk form I have been told that we cannot increase the length of a field, as this will cause problems when we upgrade cos the field will revert to the default...

I have set up a number of SLA notifications, but when they fire they seem to fire not once but twice or more. Has anyone seen this before?

We are using the remedy helpdesk module to log calls for customers. My developer has set a rule that forces an external user's ID to be their email address. (no problems with that). The rule automatically copies the user id entered into the configure people form, to the email field (again I...

Im having real trouble with this module, As far as I can see the SLA's I set up are just a set of notifications that fire when the T'&C's are met. How can I use the SLA to measure performance.

Are the any companies out there using the home working options

Many users of remedy in my office are getting a Aruser.exe error then a shutdown of remedy on their machines it seems to be intermittant. can anyone shed some light below is the error log I have found Application exception occurred: App: (pid=564) When: 25/02/2003 @...

Is there anybody out there using crystal to query a siemens hipath database

Are there any bods out there using crystal to query the siemens hipath database??

Firstly thanks to all whio have helped my before But I am back I have a date time field that is worked out via adding time to an arrival field but it is different depending on priority eg if {HPD_HelpDesk.Priority}= 'Critical' then {HPD_HelpDesk.Arrival Time} +(10/1440) else if...

I have a simple if / else formula, which i wish to expand on. Please can some one point me in the right direction what I have already is if {priority} ='medium' and {business hours} >8.00 then "Fail" else "Pass" This works fine, but my report has 3 possibilities Fail, Pass...

I am having a lot of trouble getting any meaningful data from Remedy through crystal I am trying to work out how long a helpdesk call takes to be responded to bearing in mind that the response sla clock only runs from 0900 to 1730. For example if a call is logged @ 1700 and requires a response...

I am trying to write a report that shows how we have performed against a set of SLA's We have 5 Priorities of call that I must report on. 2 of them I have done as the response clock ticks 24/7. the other 3 are causing me a problem, as the SLA clock only counts down within working hrs of 0900...

I am writing a report to show calls which have passed or failed an SLA There Are 5 priorties which need to be worked out with different response times p1 5 mins p2 1 hr p3 4 hr p4 1 day p5 2 days I am trying to work out the actual respnse time but the formula I have returns blank data. I would...

I am Tyring to write a report that Identifies Calls logged in a Set period that have failed their SLA response target. The calls are split up into 5 different Priorities and each one has a different response time ranging from 5 mins to 2 days. The report I have currently have (which I have...