Search results for query: *

We have a customer that has 50 RTU on their AES server. They usually have around 25 agents logged in and using record on demand. How are the RTU calculated? Does AES count the Call Center agents as well as the NICE agents? The customer added two agents and they do not get recorded even though...

The system is running - R015x.01.1.415.1. The problem started on 10/18 at 23:37 and start doing Software Request Reset 1 every 2 hours+. I found nothing in the system Logs that pointed to a problem. We did an interchange and server B started doing Software Request Reset 1 every 2 hours+. After...

I have a coverage path that points to two coverage answer groups and then to a hunt group. The hunt group should send the caller to an auto attendant. It doesn't route the call into the AA but gives a busy signal. I also does the same if routed to voicemail hunt group. What needs to change in...

I need to make changes to an Auto Attendant. Where can I find a good document that steps through the process to make the changes for the AA/ single digit menu? Thanks

I have a customer that when his EC500 is enabled calls the cell phone twice. The first call rings his cell and the second gets answered by his cells voice mail. It only happens on this one extension. I looked on Avaya's web site for a similar issue but didn't find anything. I thought maybe it...

I see where you can turn on Message Waiting Indicators but where do you tunr them off? The is a Octel 250/350. I had several cards go OOS and the customer wants to do this to refresh the MWI. Thanks

I wanted to see if someone needed to power the system back up after this command was issued remotely? Bob

Periodically this error comes in: FATAL VCU ERROR COUNT = 1 TYPE SLOT CHNL PRIO DATE TIME #BAD DATA1 DATA2 DATA3 DATA4 08 08 00 3 11/19 10:23 1 00000000 000000FF 00000000 00000000 It says to replace the VCU card and reboot. Are there other options available...

I need to ask some questions about IP telephony. A company wants to add IP soft and hard phones. They want to be able to have up to 10 people login remotely and launch their IP softphone. I suggested using a VPN client? Is there good documentation on what all is needed? I told them they needed...

I had to build a new COS for a user so his intercept was routed to his admin. When I modify his mailbox the system shows his mailbox has been changed but the zero still goes to the previous COS. I can build a new mailbox and it works with this COS. Could it be that the Octel needs to be...

I defaulted the security code for a user. Can I set the new code? Or can I only default it? How do I find out what the default code is? Thanks

I read you have to have a LAN card for SNMP traps? Otherwise it's dialing in or the system alarming out? I am not a good Octel guy but have been tasked to monitor 25 systems. What is the best manual to have for Octel Maintenance? These are version 1.x to 4.x. Thanks

I am currently looking for a new job. My entire background is supporting Avaya/Lucent/AT&T PBX's and the peripheral equipment, VM, CMS, IVR, etc... I'm trying to find what companies offer train professionals to customers either that have or want these complanies to implement their new solution...

I need to see if there are any old timers that remember this problem. It allowed us to add a station but when it needed to be TTI'd or other changes I get this "Error encountered, can't complete request". I thought when this happened in the past that only Tier 4 engineers from AT&T/Lucent had to...

We brought in another Conversant from a closed office. In order for it to communicate with the MAP-D we need to know how to change the ASAI port location. We have built it on port 9a0603. Anyone know how to change it in the Conversant? Thanks Bob H

Anyone know of a place to go for maintenance training for these systems? Thanks Bob H

Anyone know where I may be able to find documents on this discontinued equipment? We have a temporary office where our managers want to re-use and old VMX100 that was de-installed about a year ago. So far I can't get it to answer. It maybe that I have in connect and or programmed incorrectly in...

When we went to this new version of ASA Version 3.0.8 the old persist.dat file can't be used. Does anyone no where and what the new location file is called? One of our users lost all the entries. We used to be able to drop this file into user folder. Thanks

I need a sanity check. I have a bunch of "Line Side" T1's for a new IVR project. I want to use AT153K-MB adapters. These are field soldered amphonal (8 wires the colors are red, green, orange, blue, yellow, black, brown and slate)to RJ45 adapters. On the amphonal the pins needed 22, 47 (w/o)...

We are considering building a NOC. We will need to purchase a software solution that will allow us to send alarms via dial up as well as ethernet. We have been looking a ReliaTel/Tonesoft for their solution. To me it looks like the best all around choice. It can do either dial up or ethernet...