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- Users: aasatekin
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Testing module power supply
Hi, Testing module power supply, (Document Number NN4321-310, page 337 Testing Module Power Supply, step 4) Document says:? 4 Set the power supply to OFF. Wait until the red column LED lights, then unseat the power supply. • The red column LED should remain lit. • The system terminal...- aasatekin
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- Replies: 4
- Forum: Nortel: CS1000 (Meridian) systems
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Does CCMS peg Activity code during short call period?
I defined short call threshold for skillsets. Also there are activity codes for agents. Questions: 1. If agent input an activity code and disconnect the call before short call threshold, does the ccms peg activity code for this call? 2. If agent does not input activity code and disconnect the...- aasatekin
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- Replies: 0
- Forum: Nortel: Symposium call center solutions
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I need HELP for Voice Segment file creation in Application Builder.
Hi, We were using Symposium 4.0 and MMail Rel. 12. We have migrated them CCT 6.0 and CallPilot 4.0. We have used voice prompt editor to create voice segment in MMail. Now documents says we need to use application builder in callpilot to create them. I can create voice items in application...- aasatekin
- Thread
- Replies: 5
- Forum: Nortel: Symposium call center solutions
