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I have extension 5555. I would like it to ring on a telephone and then cover to a vector and play an announcement with menu choices. I have the coverage path built but the telephone never rings and it goes straight to the vector and plays the announcement. On my coverage path I have it set up to...

I have a Meridian Mail system with multiple menus setup with 2 to 4 options on each menu. Can I reproduce these menus on the Modular Messaging platform. If so, can I get a breakdown on the steps to make this happen. For your information we are in the process of installing a core base Avaya CM...

I have a WATS line that I would like to use to intiate a page to a remote pager. I have a Call Pilot 100. I have 3 mailboxes that can be reached from the WATS line. I would like to be able to send a page to a pager from one of these mailboxes. 1st- How do I set up the Norstar to allow the off...

I have a Norstar MICS that I would like to terminate an incoming loop analog trunk as a private line. What do I have to change for this private line to forward to the Call Pilot mailbox of the set that it rings on?

Is it possible to get CLID on a Norstar KSU using along DID trunk cards?

Are the packlet cards on a fiber remote ordered for single mode or multi-mode fiber or will they work on either one?

Do anyone have the list of additional software features you get with 7.0 versus 6.0?

When you install a busy lamp field on a 7310, what do you have to do to make it operational?

I have a Fiber remote that prints off the following information when I do an FNET sl in Ld 33. I am receiving an RX alarm on both the primary and secondary packet under the ALM_EOI column. FNET:8 ENABLED LOCKED PACKLETS: F/W STATE ACTIVITY ALM_LVL ALM_EOI PRIMARY: ENABLED...

How large can you expand an 824 KSU with DR5 software?

Is it possible for a set that is on a 824 system with DID numbers to be available to screen the calls to the DID numbers?

What card slots in a G650 shelf are available for installing interface cards?

How many seperate auto attendants can you have with the CP100?

Will the Norstar 824 support BLF add on modules, e&m trunks and DID trunks?

We are looking to upgrade a 3si to the S8500 platform. We will be installing g650's in 4 different locations and connecting them back to the S8500 via fiber. I would like to know the required hardware at each of the 4 locations to interface the g650's with the fiber? I would also like to know...

I have a PBX where we are removing the leading digit of a 4 digit number and inserting a new digit on the inbound route from the central office. Here is my problem, when a outbound call is placed the number that is sent out is the DN from the PBX with the digit that replaced the leading incoming...

I am looking for someone who has some experience in connecting the Avaya PBX to an external Valcom paging system. I would like to know how you set up the programming on the Avaya.

Has anyone experienced a problem on the summary reports in the RCC. If you look at a daily summary report it will show a number of answered call transactions which will give you a certain grade of service. If you then go to the summary report for the month and look at the date in question, the...

We recently installed a BCM 400 with the Professional Call Center software. The agents are using the 7316E type telephones with a headset. The agents are having to reset the call volume on each call. Is there anyway to keep the call volume from resetting from call to call?

With a forced greeting enabled in a skillset all calls are immediately disconnected after the greeting plays even though there are agents logged in to the skillset. If we disable the forced greeting, then the calls route to the agents in the skillset. Anyone have any ideas what might be wrong?