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Building out a replacement MXe, MCD 4. I can log into the ESM, but I only see System COnfiguration, system administration and maintenance and diagnostics. No matter which one I choose, the forms never load. I attempted restart and a hard reset but the result is the same. Has anyone seen...

Maintenance console shows E2T Comms error following a reboot. Additionally, any calls from IP to TDM connect to dead air and then are dropped. I'm sure the solution is to replace the E2T, but has anyone experienced this and is there something else I could try? The DHCP Static IP form shows the...

I support a product which is setup to passively monitor 2616's at the station block. Here is the station programming: <Name> DES <Des> TN 036 0 06 09 TYPE 2616 CDEN 8D CTYP XDLC CUST 0 AOM 0 ERL 0 FDN 53777 TGAR 1 LDN NO NCOS 3 SGRP 0 RNPG 1 SCI 0 SSU LNRS 16 XLST SCPW 1234 CLS CTD...

At random periods, all of my ACD agent's calls are dropping. There is no set length, it varies from 2 seconds to 30 seconds. There was no recent change to the system. The agents are 5212's on a Mitell 3300 LX, Rls 7. Before you recommend it, upgrading the system to MCD is not an options...

I powered down my ICP and removed a FIM from my 3300 LX Rls. 7 to install a Dual Framer. When I boot up, this is what I get, and the last message is where it hangs indefinitely. I've waited on two tries now for more than 30 minutes. MITEL SYSTEM ROM R2.1/1 May 9 2006 (83) CCA Number...

This is an odd one. I've got 2 controllers, 3300 ICP, one Rls. 4.0 SP3 (load 10.0.3.14_1) and one Rls 7. I've got an LD PRI connected to the Rls 4.0 controller, programmed as 4ESS. My Rls 7 controller also has an LD PRI on it, also programmed as 4ESS. they're both from the same carrier and...

I have a 3300 LX, with the following versions: 3300 ICP Call Control 37.0.8.5 MC Complex S/W & Data...

This seems simple and I thought I had it, but I'm stuck. I'm trying to configure a Digital set for testing. All the other sets on our 3300 LX are IP. I ran an amphenol from J5 on the back of our Per node, with a DNI card in Slot 7 to a 66 block. I configured Card Assignment in the ICP for DNI...

I think I know the answer, but I'd like to hear opinions on the best way to do this. The scenario is, if all agents are logged out of my queue I want to send callers to a Path Unavailable DN. This DN should play them a message stating that our business is closed and they can leave a message if...

I've had the same setup that I built 2 years ago, menu node mailbox with extension with greeting and multiple paths corresponding to different queues. I'm wanting to change this now to remove my menu options. Here's what I need to do: Dial a DID for my queue Play greeting and offer the...

I'm running 2005 Standard SP2 and need to turn on mirroring. I can't seem to find the option to configure it in the DB properties, or under tasks. Is there something else I need to do to allow it? /////// | 0 0 | ----0000---0000------------------------ You can't fix...

So I was woring in my MItel R.7 yesterday and I was logged out for inactivity. I closed out of the ICP and opened a new browser window. Now I can log in, but when I choose System Administration Tool, I get the following error: "Your session has time out. Please exit the application and log...

I'm turning up an LD NI1 PRI in which the carrier says I need to flag outbound calls as Unknown. I'm connected to an NSU through IMAT. Where is this configured? /////// | 0 0 | ----0000---0000------------------------ You can't fix stupid, you can only work around it.

I have 3 paths in my queue. I'd like to be able to play music while a caller is enqueued, but I don't want to connect an ARD to an ONS port. I already have MOH setup. Is there a scenario which I can use the embedded MOH or even create another embedded audio source for this purpose...

I have a DID range of 292-0500 to 292-0699. When a telco caller receives a call from my Mitel 3300 Rls. 7, they see one number, which is the main local number for my site 531-4545. When callers from my PBX dial out, the caller receives 531-4545 instead of the individual caller's DID. 1) I...

I have a proprietary system we use internally for speech-driven dial-by-name. it is an analog system with a pilot DN and 4 analog ONS stations in a hunt group. When you speak the name of your party, it does a hook flash and dialas this party, so it's a transfer. The issue is that when this...

In my 3300 Rls 7.1, how do I configure the ability to reach a person's call through the option in voicemail to dial "C"? This is a voicemail only, these are sales staff without physical sets. Thanks in advance.

I actually have 2 questions. I have one user in my system (33oo ICP) which, when she has a message indication on her 5212 IP phone and chooses the voicemail button is prompted for an extension which is not our voicemail extension. It's almost as if the voicemail button on her phone was...

Could someone who's actually done this put this into language that the help file cannot? I'm configuring and ACD. I have one DID 544 which I want to play a greeting and ofer the options 1, 2 or 3. eaach of the options routes to a different queue. I configured MLAA with menu node mailboxes...

I am programming an ACD queue. All of the agents DN's are programmed as single line extensions. When I dial an agent whether they're logged in or logged out, the call doesn't forward to voice mail. They are configured with Embedded voice mail. Is this not possible or am I missing something...