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I have been watching our Queue tonight and have noticed something strange and wondered if anyone might have any ideas as to what could cause this... We have about 25 agents tonight, all with the same Skill 'Template'. They are all 'Repair' Agents with 'Sales' as an R2 skill. There are NO...

Good Day Everyone, I know how the Reserve Skills work, but what I don't know is how the aging effects those skills and the call distribution. Let me give you an example of how I have my agents set up... Our 'Repair' agents are set up for Repair as their primary skill (1) with Retention set up...

Does anyone know of a way to display the Estimated Wait Time? We would like to either display this on the phones, Wall Boards, or in a report. We have a G3r rel.11. I thought it would be a VuStats feature, but it doesn't appear to be there... Thanks, Perry

I have 8 AT&T PRI's in a single trunk and signal group with a primary D and Backup D. My system is a G3r rel.11 7 of the 8 PRI's can make and receive LD calls with no problems. The 8th one (4th in the line) can only receive calls. When we try to dial out using one of those channels, I hear...

Forgive me for posting what might seem like a simple question, but I have researched all threads and just can't get what I am looking for... I am installing a DS1 card (Non-PRI) as a TIE line from the switch to a Conference Bridge. I am familiar with the steps on a Siemens system but not Avaya...

Good Day, Can anyone tell me why one Hunt Group would give an agent a Zip Tone while another one doesn't? I have been getting complaints about a new Hunt Group I built where "The Call Is Just There" as they say... No warning... Just there... The other Hunt Groups seem to work as they...

Good Day, Does anyone know of a way you can turn off the MOH based on user or even COS? We have some users who will be on a Conference Bridge all day, placing it on hold many times, and I don't want the whole bridge to be bombarded with multiple music on hold's. Thanks! Perry

Good Day, Does anyone know of a "Magical" button to tell an agent how many calls they have taken since their log on? We have a G3r v10. Thanks, Perry

Good Day everyone, I have a strange one... When I go into the Directory on my phone, I am able to scroll forward but not backwards. It makes it very frustrating to whiz past a name and try to back up... Anyone know what might cause this or how to fix? Thanks, Perry

Good Afternoon, I am trying to build a formula that does not need to be modified each time I paste data into the spreadsheet. I am looking for a way to count the total number of rows in a given column so I can base the calculation on the correct number of rows. Does anyone know of a way to do...

Good Day, I have been trying to get CDR out of my switch for some time and I think I might have stumbled on to exactly what I need but am not sure I have the proper RTU for it. We use CentreVu in our Call Center and one of the Custom Report options is Detailed Call Record Information. You can...

Good Day, Can anyone give me some pointers on the best configuration for our CDR to enable me to see a customers call from cradle to grave? When a call comes in, it either goes to a specific VDN or through the IVR based on ANI recognition. Once the call hits either of those two places, we see...

Good Day, Buckweet from an earlier post last year was kind enough to explain how to setup a CDR output via the CLAN board. Thank You... But I still have a few unanswered questions... The application I plan to use (Revolution) typically gets data from a DTE port but will also work with the...

Hello All, We have a G3r with a C-LAN board installed. Would it be normal to also have a CDR port or would the CDR come through the C-LAN? I read a previous post describing how to set up the C-LAN for CDR but I am not sure the Call Accounting software I am considering supports any other...

Good Morning All, I have a strange one here... We just installed 8 Long Distance PRI's. All but one installed with no problems. The 4th PRI in the trunk group sets up and knocks down calls correctly with no errors but the calling person and person being called do not hear any audio. The LD...

Does anyone out there know of a good ISDN BRI VoIP Media Gateway that will support both European and US ISDN Protocols? Seems the several I have found will only support European. Looking to tie a Norstar in Atlanta to a Harris in Brazil via ISDN BRI ports on both sides. Any suggestions would...

Hello all, I am very rusty in VB and am looking to create a button on a form that makes a duplicate of the previous record and then positions the cursor on a specific field. This is to be used for entering phone record data where only the phone number will change most of the time. Any...

Has anyone seen Nortel documentation stating Centralized VM on 6.0 will only work on a NAM 4.1 or has this been mostly found out via trial and error? Thanks, Perry

Does anyone know when 6.0xc will be out and does it truely open the companion ports for other uses? Thanks, Perry

Is it possible to key in feature codes from an Analog handset? I am looking for a way to transfer, park, and pickup calls from Analog handsets. Thanks, Perry