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I need to find the patch for a call 150. The patch apearently fixes a lot of issues. My issues are with the VBK file being imported to greeting. I have spent hours on this thing and have determined I need a patch to fix it. Infortunatly I am getting the run around from my vendors. CallPilot...

Hi guys, Can I set up Call Center reporting on windows server2003R2? Thanks for your help ahead of time. Sincerely, thephoneboy

I have a CP150 with enhanced software on MICS 7.1. I am setting up a call center. I have it all set up and the custoemr wants to have greeting done professionally. So have the wav file low grade. I used call pilot player. I converted the files to VBK file. When I import it sends like it is...

I have a customer who had a vulnerabilty scan of there network. And the call pilot came back with FTP on. I connected the Callpilot 150 several years ago. They have about 230 users. They only use the IP connection for administration of the call pilot. The question they asked me is can they...

I have a customer who had a vulnerabilty scan of there network. And the call pilot came back with FTP on. I connected the Callpilot 150 several years ago. They have about 230 users. They only use the IP connection for administration of the call pilot. The question they asked me is can they...

Hi Guys I have an option 11c rel 4 with call pilot 201I rel 3.0 The default pass words we have are not working. for Admin or distributor to get access to windows. I know pass words are not allowed on this sight but any help would be appreciated and can be emailed to me. Any help would be...

Hi Guys, I have a call Pilot 150 that answers incomming calls via auto attendant. When a caller dials an extension. It goes directly to mail box. It does not ring phone first. I think I accidently hit a setting. Any thought would be appreciated. Thanks Sincerely, thephoneboy

I have a customer who has a MICS 7.0 - 1 pri with a call pilot 150. When they make a call to make appointments with clients they Pick up phone they dial 8 they get second dial tone they call the client. If the client asked to be tranferedto some ones voice mail, they do a f986 dial the...

I have a customer who I recently installed a callpilot 100. All works well. he wants to change the IP Address now. So I need to talk him thru changing the IP address. I sent him a cross over cable. He has a laptop i was going to have him open internet explorer. 192.168.110.11 hopefully he...

I have a customer with merlin magix system who has several guest phone with out mail boxes. I need to be able to call into the auto attendant and dial these extension, at this time it says that extension does not exist. Do I need to put these in call group 30? Any help would be appreciated...

I have a IP 403 Used. A client gave it to me after a cisco upgrade. I have the 403 with a 4 port pots card. I want to default the system or at least remove peoples names in the phone directory. Can you default the IP office 403 via a 4400 set? Sorry probly a dumb questions. Any help would...

My Laptop crashed. I need to buy a new one. Vista looks good but does NRU11 work with Vista?? Thanks Sincerely, thephoneboy

I have a 2 cabinet Magix system that has 5 ETR cards and they use 6 button partner phones. They have a analoge polycomm they want comnnected. I am told I can program any ETR port to be a anaolg. I programm thru WinSPM software. Any help would be apprecaited. Thanks Sincerely, thephoneboy

I have customer with a MICS 6.1 with fiber NAM. They have been up and running for a couple years. They now want to utilize there Auto Attendant. Now I know how to set that all up. But one thing they want set up I need help on. They want to be able to dial from there CCR tree (EXAMPLE) Press...

Hi Guys, I have a customer I inherirted many moons ago. They have a old copper MICS with a old copper nam. Last month it appears some one hacked there system and made several thousand dollars in calls thru there lines. I had the lines restrcit long distance temperarily thru the phone...

Hi Folks, I have a MICS system that has been in for about 1.5 years. It keeps cycling it self about once a week. 6.1 software. Just [pots lines and a call pilot vm. The lights on phones will flash and will not stop . I have the customer unplug system. wait 5 minutes. Plug back in. the...

I have a Magix 7.0 we have several ETR cards. I have a 6 button avaya partner phone. I need to programm a dnd button. Can any one give me the proceedure. I know how to log in to system admin. Thanks Sincerely, thephoneboy

I have a call pilot 150 that was installed 3 years ago. Been working okay. Had a bad storm last night. No problem with the MICS but call pilot will not come back up. I replaced the power supply but did not help. When Booting up the 4 port light come on steady, then flash like crazy then...

I have a customer MICS 7.0 with PRI and 2 answering positions. Large volume of calls. When one of the answering positions puts a call on hold. Is there anyway for the other answering position to pick up a call on hold???? Example - X221 and X222 are answering calls. Sometimes there volume is...

I have a customer with MICS 6.1 Some how they have forwarded one of the ATA phones to voice mail. So when you call the extension it does not ring. The phone does not have a hook flash button. She cannot figure what I mean by a hook flash.(oh My) Can You cancel a phone that is call...