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Working on a project trying to tie call data records to the .wav files stored by voicemail pro. Files have names like MSG3903600156692940 Can anyone help make sense of the number that's here? What is this naming convention they are using?

Two related goals. Android phones using outlook now do not play the format of the .wav file voicemail generates. Has anyone seen a way to change any of the file settings? Mp3 for example? I also am looking at the audio quality of call recording. I need to check the codces and stuff in the...

Since we've gone to R11 our dect phones are now slow to connect. Its a solid 5 seconds before your connected to the caller, or get dial tone after picking up. Anyone else notice this? solutions?

We just made the the jump from R9 to R11. At R9, the old Phone Manager PC application still worked. At R11, it does not. We're looking at One-X portal for call control on the PC (we use DECT phones, its much easier) and One-X feels ancient! Is there a 3rd party application out there that can do...

I need to download some IP office files. I used to have a user\pass for the Avaya SSO and the system is now telling me my email does not exist. I'm trying to setup a new account, but looks like I need this site ID? I've not had a relationship with a reseller for years and take care of my own...

I have a site on the other side of an SCN where the users group button is not blinking when a call is queued at the main site. 4 different users, all with the same problem. This worked a-okay for the longest time, and randomly stopped working after a power outage. Any ideas? I've rebooted both...

I have an issue where I collective ring about a dozen IP DECT phones. I've constantly had guys saying their phone does not ring when everyone else's does. When they say each base can handle 8 calls, I always assumed this was 8 active talking voice calls. Could it be the base can only ring 8 phones?

any idea whats up? Every recording stops at 2 minutes?

I have 5 sites connected with an SCN. They are networked with a Comcast layer-2 Ethernet service. Each site has a simple Cisco 1841 router. I can't seem to find a configuration with direct media path that ensures that all calls have working audio. When i forward calls from one store to another...

I have been using the application server, but need to move to the windows VM Pro for the DB lookup functions. I backed up the data from the linux install using both the import\export data thing under the file menu, and the one on the preferences screen. I also copied over all the wav files. If I...

anyone having problems? I have some stations (not all) that are not getting inbound events. Outbound dialing works okay, you also get the disconnect back if the PC opens the line. However stuff originating from the phone does not fire events. Removed AV, shut off firewall. Not sure what else to...

I have several call center users who complain that if they move their headsets, or even touch the metal voice tube (grounding it) that it disconnects their callers. Anyone else experience this? anything you can do about it besides throw away expensive headsets?

I have a fax at the other end of about 2500 feet of copper. The line keeps seizing and dropping over and over. Everything works fine, but it causes all kinds of crap data in my stats reporting package. Any suggestions how to fix this?

2554290mS ERR: SendTCSToOtherEnd, looping 0.26515.0 7974 H323TrunkEP 2554295mS ERR: SendTCSToOtherEnd, looping 19.14.1 7974 H323TrunkEP 2554309mS ERR: SendTCSToOtherEnd, looping 0.26515.0 7974 H323TrunkEP 2554312mS ERR: SendTCSToOtherEnd, looping 19.14.1 7974 H323TrunkEP 2554406mS...

So my IP Office starts acting up, calls can't connect, things just start stalling. If I connect monitor stuff is racing across my screen so fast I can hardly watch any of it. Goes for a few minutes and the system crashes. There are loads of the messages below. After the reboot it stops. The line...

so I have 6 sites, all with very similar hardware and very similar config. I have DID's coming into my primary site pointing at a remote site. When calling the DID you get no MOH or prompts from VM Pro, but the extension does ring. This problem only exists at one site. The other 4 sites with...

I am on VM pro 9.0.4 running on application server. Its periodically been loosing changes to wav files, while keeping the changes to the routes. Anyone see this before? I can't pin down why its happening, its not every change, its not every extension and group.

I'm having trouble with phones showing voicemail indicators for hunt groups. The users are setup with the source numbers, and if you drill though the voicemail buttons on the phone itself you see the group names and the fact that there are messages there. Any idea on why the indicator is not...

when we first started with IPO our vendor suggested doing a hub and spoke network and not adding lines to each system to mesh them together. Is that still the recommendation today?

Newbie question, I know. I'm moving my system from one site to another, I was going to reuse the existing cabling for the digital phones. When I go from the DS ports on the IPO to the existing 110 blocks, am I best to try and do it with solid wire or can I just hack some RJ11 cables in half and...