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Running Avaya 406 with 4.2 firmware, running Voicemail Pro as well. Hi guys. I would like to assign an available DID I have in my incoming call route to a voicemail box. This is going to simply be used for employees to leave messages when they are going to not be in the office. I don't want to...

I'd like to move my Feature Key Server and VM Pro installation from one machine to another, I think I have the steps outlined, but wanted to verify with you guys. Export call flows from vmPro Backup the Accounts, Greetings, Names, and WAVS folder from the "\Avaya\Voicemail Pro\VM" folder...

Hi guys. I wanted to see if there was a way to setup an internal extension to call forward to an external number on a schedule. The scenario is that I have an external person that works from home and has her extension forwarded to an external number. What I'd like to do is somehow automatically...

Hi guys, I'm going to be moving to a new office and had a question about wiring for the new building. I currently have a IP Office 406 with Avaya 4212D+ phones. Phones connect to the handsets via rj11, and also to the expansion module on the IP Office as rj11. I want to wire the new building...

Hi guys, running an IP Office 406 running 4.2 About a week or so ago, some of my users started reporting a problem where the user on the other end of an incoming call cannot hear us talking, however we can hear them just fine. The caller will simply hang up, and when they call back, everything...

Hi Guys, need some opinions on SoftPhone. Running an IP Office 406 with the 4.2 firmware. I have a user that will be starting to work from home exclusively, and am toying with the idea of using SoftPhone instead of setting up a VPN device at the home location and using a hard device...

I'm looking for some direction concerning an employee who is going to be working from a home office exclusively. I'd really like to get them attached to my IP Office 406 from the home location, but not sure where to start. I don't really want to go with the SoftPhone solution (I've had nothing...

Hi guys, just looking for feedback to make sure my Ip Office and VM Pro System is getting backed up properly in the event of a disaster. For the IP Office config itself, I assume that all I need to do here is Go To File -> Backup/Restore -> Backup Binaries and Configurations. Obviously the cfg...

Hi guys, hopefully you can help me out with this one. My IP Office was just upgraded to the 4.2 firmware from the older 3.x stuff. This new version has the system status application, which I really want to use, but I cannot login and not sure why. The IP Office firewall is not denying SSA, and...

Few quick queue questions for you IP Office Gurus: 1) Is there any way to identify the caller ID information for the callers waiting in a queue? 2) Is there any way to tell how long each caller has been sitting in the queue for? 3) Is there any way to pick particular calls from the queue...

Hi guys. I just need an opinion as to weather or not my diaster recovery plan is sound. We are a small organization and I don't really have the luxury of a test environment. The situation is simple: Server1 = Domain Controller & Exchange Server Server2 = Domain Controller The recovery plan...

This question is in the context of using the Exchange Agent that is built into MS Backup. Quick question about something I was thinking about today. After installing an Exchange Service Pak, for example, it invalidates any backups taken before that upgrade.. OK. Is this also true if you move...

Got a quick question about something that I've began to notice. Wanted to hear some opinions. One some of my user workstations, not all of them, it seems like it takes longer than it should to load messages (In Outlook). For example, if I am looking at a message in the preview pane and I hit...

I have a wierd issue with Outlook 2000 and wanted to see if any of you guys have experienced this: One user only, when exiting Outlook, the little bar that says "Please Wait For Outlook to Close" just stay there, and never goes away until you end task. I've actually re-installed office and...

Maybe someone can point me to a good web refrence or explain this to me. MS licensing has be really confused, I can't seem to find a place on MS.com that really goes over it step by step. Lets say I have 2 windows 2003 servers, on is a file server and the other is a print server. The file...

I have a quick question concerning software mirroring in Windows 2000. Thanks in advance. I have a 2000 server which has two drives. Drive 0, which is the system disk (C:\) and then drive 1, which is a mirror of drive 0. I want to remove the mirror, as I'd rather use the other drive for...

I just have a quick disaster recovery question concerning DC's. If I have 2 DC's and one of them goes down, is this the best process I would take to get everything restored? 1) Seize any FSMO roles that the crashed DC held to the other DC. 2) Delete the crashed DC from the Domain Controllers...

Hey guys, quick question. One of my users is reporting that after saving a file to the network, and then re-opening it later, the changes are not present. Now I'm inclined to believe this is user error, however I do remember making it a practice under Windows 2000 to disable Oplocks to prevent...

Does anyone have any idea why the Com Add-Ins in Outlook would be grayed out? I've never seen this before. The button is under Tools/Options/Other/Advanced Settings in Outlook

Question for you guys. It seems that a lot of these new worms/E-Mail virus' can sometimes autoexecute through the Outlook preview pane, not requiring the user to open the message. How can this be prevented? Is there a security setting that can stop this? I have a very good virus...