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I need to have the required digits necessary to out call from a mail box to a cell phone using line pool. So Far: The 2 ports on the star-talk are not resricted The 5 lines in the line pool are not resricted The class of service is (1) which alows out calling Notification is turned on (the hours...

Have set up sip trunking between a MITEL 3300 ICP with NuPoint Voice Messaging and a Nortel CS1000. Seems to work for the most part, but wondering if anyone has come across the following problem: internal call from the CS1000 on an IP phone to the MITEL - to an IP phone. If the call goes to...

Have set up sip trunking between a 3300 ICP with NuPoint and a Nortel CS1000. Seems to work for the most part, but wondering if anyone has come across the following problem: internal call from the CS1000 on an IP phone to the MITEL - to an IP phone. If the call goes to voice mail, the caller...

I'm a long-term Nortel customer; new to MITEL. We're putting in a 3300 ICP (MCD 4.2) and want to connect to our CS1000M via SIP trunking. My understanding from MITEL is that this is possible as of CS1000 software release 4.5. Anyone have experience with this or know of documentation? Thanks...

thread798-1006400 Had a similar problem today -- turned out I had some CLID entries missing - so instead of the calling id number, the DN got sent out. This prevented sets with the missing CLIDs to not be able to make toll-free calls. To complicate matters, we use a different telco than the...

I have an i2033 that won't boot. I think I unplugged the network jack while it was downloading firmware. Is there any way to resurrect this phone? I know the jack is live - I hooked up an i2002 and it works. Darlene

Just switched carriers - Bell to Allstream. Can't make outbound long distance calls. Allstream says to change "tagging on outbound calls" from OUTWATS to National or Unknown. Any ideas on where I do this?

I have MOH defined as follows, with 1 TN 20 0 10 1: REQ: prt TYPE: rdb CUST 0 ROUT 43 TYPE RDB CUST 00 ROUT 43 DES CYMOH TKTP MUS NPID_TBL_NUM 0 VTRK NO NODE ICOG OGT SRCH LIN STEP BDCT NO ACOD 7143 TARG 01 CLEN 1 OABS TIMR ICF 512 OGF 512 EOD 13952...

We have a CS1000M with 2 MOHs. Calls to 1 specific DID number go to a route which uses MOH-A. Calls to another specific DID go to another route which uses MOH-B. Calls to any other DID don't use MOH at all. Here's one of the RDBs that has MOH. >ld 21 PT1000 REQ: prt TYPE: rdb CUST 0...

Calls come in to a Branch Office via a local PRI and are forwarded to CallPilot which is located on another PBX, a CS1000M -- PBXs are connected via fibre and IP trunks. Which time does CallPilot use -- the Branch office time? the CS1000M time or CallPilot server time? Thanks Darlene

We have a Valcom V2904 door intercom (4 doors) - it is programmed on the Branch Office as a COT with ATDN set to 8397 which is defined as an ACD dummy queue, pointing to an SDN in CallPilot. The SDN points to an app which routes the intercom call to a different phone extension depending on the...

Our help desk extension is located on telephones at 2 physical locations. Location A is manned from 8:00 a.m. to 4:30 p.m. Location B is manned from 4:30 p.m. to a variable time up to 11:00 p.m. Outside of these hours, the extension is to forward to voice mail. We need to be able to have...

We have an LDN: DN 5200 CPND NAME ATTENDANT XPLN 9 DISPLAY_FMT FIRST,LAST TYPE LDN we need to remove it and make 5200 an ACD queue. How do we do this????????????????????

Running Networker 6.1.3 on W2K server - added a client; have run backup several times on this client - the index file is there, is about 9MB, but contains no save sets. Each backup says that there has not been a full backup and proceeds to do a full backup. But there is no save set info in the...