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Hello all, We currently have a Norstar Modular ICS with a software version of 4.1 For years we have had a Handoff from AT&T providing a T1 service thru their router/switch for our 18 outside lines. Their router/switch then provides the analog line to our PBX. Lately in a effort to save cash a...

Any ideas on what would cause echoing, talking on a outside line on only one nortel internal phone in the network. The person talking hears her voice again but the other side of the line does not. This only happens to one telephone and it is not line related. And it does no happen all of the...

I just installed 8 phone lines for private use. 7 out the 8 worked perfect, the last one is a giving me problems. First off all of the lines are on a centrex system so I have to dial 9 first. The line that is giving me problems, you donot have to dial 9 first. I can dial out on thae problem...

Does anybody know if the newer T style telephones work the same as the older M style phones. Since the M style is getting harder to find these days, I was looking to purchase the newer T style phones but I was unsure if they would work on a older Norstar system without doing any software...

I have a internal phone, 226. That when someone else calls that extension it also rings in the office across the hall. which is 244. I would like to change how both of these phones ring at the same time. There is no ring delay between the phones when one rings so does the other. What all do...

I am trying to setup a mailbox to extension number 285. There has never been a mailbox assigned to this entension number. We had a expansion unit installed recentally that 285 is on. Whenever I logon as administrator and add a mailbox to extension 285 it will let me add the mailbox number but...

A person in the building got a voicemail and the telephone says Message for you on their telephone. The message notification in turned on. But the message was erased and there is no stored or new messages on their voicebox and it still says message for you. I unplugged the phone too, which...

When anyone inside the building is talking to extenshion 221 (receptionist), and she places them on park to answer a incoming call, she cannot page or transfer that new call. Does anyone know of a program setting that can be changed?

When the receptionist forwards her phone to someone else and they get a phone call, they can answer it, but when someone calls while their on the phone it automatically dumps them into voicemail. It doesn't do it for the receptionist. Just when the phone is forwarded to someone else. The rec...

I am trying to program the telephone number of a new incoming phone number. It is the only phone number that is on Pool B. L049. I have all of the Trunk/Line data set but I cannot get to where you program the actual phone number in for that button on phone 221. Feature*3 didn't work either...

Can anyone tell me exactally where in the programming steps where you assign a prime line and make the other lines secondary lines that will direct another incoming call to it? I would of thought you could Copy the existing secondary lines into the new additional incoming lines and it would do...

We currently have 1 CAP module on the receptionist phone. 50% of the buttons are programmed for the internal phones throughout the building. Does anybody know if there is a way to place someone into their specific voicemail box by hitting the F986 button(voicemail) and then hitting their...

We originally had 5 incoming lines into our building, 4 more were added. 3 lines were added to pool A and the 4th was placed on pool B. If you dial the new number for the building it comes up on the approiate new line number 6-8. If you dial in on line 9 which is the only line on pool B it...

I am trying to program F986 (Transfer a call to another mail box) into the reception phone button. When you list all the features that you can program it won't let you program anything starting with a 9. Is there any other feature or way of answering a incoming call and then place that call...

I installed a CAP to a Norstar 7324 phone. Actually thru the phone, the phone jack cord goes into the CAP and another phone cable connects to the 7324. I believe this is how it is connected since I do not have any manuals on the CAP. The other problem is that I cannot get the phone to...

My company has a couple of MOX16 and M12XO modules how do you tell the difference between the fiber and copper expanshions? The modules are older so I'm assuming they are copper but I don't know for sure.....

We are currently using a Norstar Plus Modular ICS fiber system. But we own alot of copper 2 port and 6 port expansion cartridges, MOX16, M12X0, and DID devices. I know that we cannot connect the 2 and 6 port expansion cartridges in the ICS that we are using, but could we still use the M0X16...

We currently have a night service phone setup for 2nd. shift for when the receptionist leaves. The problem is when someone calls the plant and leaves a voicemail it gets stored on that night service phone. What would be the best way to setup the voicemail so all voicemail calls gets forwarded...

I have heard that there is a way to backup the telephone settings and voicemail to a disk, in the event of a major meltdown. Does anyone have any information on what is needed to do this. And what software is required. I have a FastRad device that is connected to the system that has a...

I have used the admin. password before of 102000. Now when I try to log in it says invalid password. Does anyone know how to reset the admin. voicemail password?